WHITE PAPER - Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives.
Posted: February 21, 2008 | Published: January 1, 2005


Topics:  Customer Service | ERP | ERP Software | Just-In-Time | Manufacturing Execution Systems | Manufacturing Software | ROI | Software Implementation | Software Selection | Strategic Planning | Value Chain Management | Vendor Selection

WHITE PAPER - A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.
Posted: December 21, 2009 | Published: January 1, 2008


Topics:  Business Management | Business Models | Business Process Management | Business Process Modeling | Business Processes | Oracle (Product) | Productivity | SOA

WHITE PAPER - Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: March 23, 2012 | Published: March 23, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Customer Data Management | Customer Retention | Customer Service | Data Analytics | Data Collection | GIS Software

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.
Posted: April 25, 2007 | Published: April 1, 2007


Topics:  Business Intelligence | CRM | Customer Service | Distribution Centers | ERP | ERP Software | Just-In-Time | Manufacturing Industry | Manufacturing Software | Supplier Relationship Management | Supply Chains | Warehouse Management

WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: March 13, 2012 | Published: March 13, 2012


Topics:  Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Customer Support Software | IVR | Voice Communications Software

WHITE PAPER - Lustratus Research, a leading analyst, compares business process management (BPM) from Pegasystems, TIBCO & IBM to uncover the best approach to process improvement in terms of total cost of ownership, risk of investment, time to value, and overall value.
Posted: November 3, 2011 | Published: August 31, 2011


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Process Modeling | Business Processes

WHITE PAPER - This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: February 2, 2012 | Published: January 27, 2012


Topics:  Business Performance Management | Business Processes | Human Resources Management | Human Resources Software | Metrics

WHITE PAPER - This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption.
Posted: December 12, 2010 | Published: December 12, 2010


Topics:  Application Development | Application Server Hardware | Application Server Software | Applications Management | Applications Management Software | Business Management | Business Process Management | Business Process Management Software | Business Processes | WebSphere

WHITE PAPER - Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.
Posted: October 21, 2011 | Published: February 11, 2011


Topics:  Business Communications | Business Processes | Business Systems

WHITE PAPER - This paper identifies some of the challenges involved with automating document processing and how to overcome them. Also learn the benefits available to you after you successfully quit paper and manual processing.
Posted: January 3, 2012 | Published: December 28, 2011


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Processes | Document Management | SAP (Product)

WHITE PAPER - This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.
Posted: May 18, 2012 | Published: May 18, 2012


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Processes | Email Management Services | ERP | ERP Software | Fax Services | Order Management Systems | Sales Order Management | Sales Orders | SAP (Product)

WHITE PAPER - Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money.
Posted: May 18, 2012 | Published: May 18, 2012


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Processes | Order Management Systems | SaaS ERP | Software as a Service

WHITE PAPER - Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Messaging Software | Social Networking | Web 2.0

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics