WHITE PAPER - Social content is now as much a part of businesses today as their employees. Managing it is essential to your success. How organizations go about this varies. This paper offers a clearer understanding of the benefits of social business systems. Discover how best to govern your social content to exploit it for the maximum long-term benefit.
Posted: May 22, 2012 | Published: August 17, 2011


Topics:  Content Management | Content Management Software | Content Management Systems | Data Management | Data Quality | Enterprise Content Management | Enterprise Content Management Software | Enterprise Information Management (EIM) | Knowledge Management | Social Networking | Web 2.0 | Web Content Management

WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

WHITE PAPER - Read this white paper and learn how to deliver modern user experiences to employees, customers and business partners.
Posted: April 24, 2012 | Published: April 24, 2012


Topics:  Business Process Management | Business Process Management Software | CRM | Enterprise Resource Management | ERP | Social Networking | Web 2.0

WHITE PAPER - This brief resource provides tips for deploying mobility in the workplace.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Mobile CRM | Mobile Device Management | Mobile Workers | Smart Phones | Tablet PC | Training and Educational Services | Web 2.0

WHITE PAPER - This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | Cloud Computing | Cloud CRM | Collaboration | CRM | CRM Software | Data Management | Web 2.0

WHITE PAPER - The sheer complexity of new Web 2.0 technologies, the ever-growing and changing number of toolkits, and the absence of industry standards make it nearly impossible to find an accurate functional testing method for Web 2.0 applications. Read this white paper to discover the answer to this problem.
Posted: April 6, 2012 | Published: November 30, 2010


Topics:  AJAX | Functional Testing | Performance Testing | Software Testing | Virtual User Interface Software | Web 2.0 | Web Applications Management | Web Development Tools | XML

WHITE PAPER - Read this white paper to discover strategies and tools that address the new set of functional testing challenges and risks introduced by Web 2.0 technologies.
Posted: April 6, 2012 | Published: January 31, 2010


Topics:  .NET | AJAX | Functional Testing | Performance Testing | Software Testing | Web 2.0 | Web Applications Management | Web Development Tools

WHITE PAPER - In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: March 29, 2012 | Published: March 29, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Mobile CRM | Online Marketing | Social Networking | Web 2.0

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: March 20, 2012 | Published: March 20, 2012


Topics:  CRM | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service | Mobile CRM | Social Networking | Web 2.0

WHITE PAPER - Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Messaging Software | Social Networking | Web 2.0

WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: January 16, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | eCommerce | Web 2.0 | Web Content Management

WHITE PAPER - Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: January 5, 2012 | Published: January 4, 2012


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Retention | Data Analytics | Social Networking | Web 2.0

WHITE PAPER - View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more.
Posted: December 6, 2011 | Published: December 5, 2011


Topics:  Compliance Best Practices | Information Security | Regulatory Compliance | Risk Management | Security Management | Security Policies | Social Networking | Web 2.0

WHITE PAPER - Enabling Network Centric Operations through the provision of inclusive, adaptive information networks in harsh and rapidly changing situations.
Posted: October 21, 2011 | Published: September 9, 2010


Topics:  Architectures | SOA | Web 2.0 | Web Services