WHITE PAPER - This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Reporting Software | User Experience

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services

WHITE PAPER - E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.
Posted: August 5, 2008 | Published: January 1, 2007


Topics:  IPTV | Network Management | Testing | Training | User Experience

WHITE PAPER - Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.
Posted: July 31, 2008 | Published: July 21, 2008


Topics:  Business Intelligence | Databases | High Availability | Spreadsheets | User Experience

WHITE PAPER - This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Business Intelligence | Collaboration | Financial Services | Risk Management | Social Networking | User Experience

WHITE PAPER - This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.
Posted: July 21, 2008 | Published: July 1, 2008


Topics:  Financial Applications Software | Portals | Reporting Software | User Experience | Wealth Management

WHITE PAPER - Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.
Posted: July 21, 2008 | Published: December 28, 2007


Topics:  Application Performance Management | Business Intelligence | Productivity | Reporting Software | Spreadsheets | User Experience

WHITE PAPER - Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.
Posted: July 21, 2008 | Published: March 1, 2008


Topics:  Application Development | Banking Industry | Business Intelligence | Collaboration | Desktop Applications Management | Internet | SOA | Spreadsheets | User Experience | Web Applications Software | Web Services Management

WHITE PAPER - Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.
Posted: June 20, 2008 | Published: June 1, 2008


Topics:  Application Development | Application Infrastructure | eBusiness Services | Mergers and Acquisitions | Risk Assessment | Software Implementation | User Experience

WHITE PAPER - Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.
Posted: June 20, 2008 | Published: January 1, 2007


Topics:  Billing Systems | Sales Channels | Telecommunications Services | User Experience

WHITE PAPER - Triple-Play changes the way the customers perceive their communication service providers.
Posted: June 20, 2008 | Published: January 1, 2005


Topics:  ISP | Telecommunications Service Providers | User Experience

WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: June 3, 2008 | Published: January 1, 2006


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Predictive Performance Management | Real-time Analytical Software | ROI | User Experience

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: April 10, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

WHITE PAPER - Software Testing and Debugging provides an overview of how to detect and test code performance and security vulnerabilities early in the development cycle.
Posted: March 20, 2008 | Published: March 20, 2008


Topics:  Application Security | Best Practices | Code Management | Debugging | Documentation | Software Development Methodologies | Software Development Tools | Software Quality Assurance | Software Testing | User Experience