WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - While many are out of work and eager to find jobs, organizations are having trouble finding the right candidates for the jobs they're hiring for. This white paper discusses how leveraging social networking technologies can improve the recruitment process and ensure the right applicants are sought out and hired.
Posted: April 26, 2012 | Published: March 9, 2011


Topics:  Applicant Tracking | Human Resources Management | Recruiters | Recruiting Services | Social Computing | Social Networking | Talent Management

WHITE PAPER - Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Posted: March 27, 2012 | Published: December 31, 2010


Topics:  Banking Industry | CRM | CRM Software | Financial Services Industry | Mobile CRM | SAP (Product) | Social Computing | Social Networking

WHITE PAPER - Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  Compliance Audits | Compliance Best Practices | Data Auditing | Data Loss Prevention (DLP) | Data Management | Data Recovery | Data Security | Data Storage | Social Computing | Social Networking

WHITE PAPER - This pivotal resource offers valuable insight into 7 security predictions for the coming year, as well as ways in which your organization can prepare for whatever lurks on the horizon.
Posted: January 18, 2012 | Published: January 18, 2012


Topics:  Cloud Computing | Cloud Security | Cybersecurity | Handheld Device Security | Internet Security | Security | Security Best Practices | Security Management | Security Policies | Security Threats | Smart Phones | Social Computing | Social Networking | Wireless Security

WHITE PAPER - Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: October 21, 2011 | Published: August 12, 2010


Topics:  Communications Networks | Communications Systems | Social Computing | Social Networking

WHITE PAPER - This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
Posted: October 21, 2011 | Published: January 19, 2011


Topics:  Social Computing | Social Networking

WHITE PAPER - Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Posted: October 21, 2011 | Published: September 20, 2010


Topics:  Internet | Internet Security | Security | Social Computing | Social Networking

WHITE PAPER - The promise of creating value by harnessing collective activities is attractingorganisations to technology that connects employees, engages customers and partners inconversation, or boosts their R&D through crowdsourcing initiatives.
Posted: October 20, 2011 | Published: November 2, 2010


Topics:  Application Infrastructure | Social Computing

WHITE PAPER - New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.
Posted: February 21, 2011 | Published: February 21, 2011


Topics:  Business IT Alignment | Consumer Electronics Equipment | Mobile Device Management | Mobile Workers | Smart Phones | Social Computing

WHITE PAPER - Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy.
Posted: November 8, 2010 | Published: November 8, 2010


Topics:  CRM | CRM Best Practices | CRM Software | Customer Interaction Services | Customer Retention | Customer Satisfaction | Customer Service | Social Computing | Social Networking

WHITE PAPER - This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business IT Alignment | Collaboration | Databases | ERP | ERP Software | Productivity | SOA | Social Computing | Social Networking