WHITE PAPER - Discover why data center power consumption has become a driving force behind operational and investment decisions. Gain insight into cloud and IT service providers need for a data center power management solution – one that enables IT to attain a holistic view of demand and consumption at a device, circuit, and phase level.
Posted: May 15, 2012 | Published: November 1, 2011


Topics:  Business Process Management | Cloud Management | Data Center Infrastructure Efficiency | Data Center Management | Data Center Power Management | Data Centers | IT Management | IT Services | Power Usage Effectiveness (PUE)

WHITE PAPER - This essential resource explores how a unified cloud management platform can help you monitor, optimize and streamline IT operations to accelerate service delivery and maximize resource utilization.
Posted: May 8, 2012 | Published: May 8, 2012


Topics:  Cloud Computing | Cloud Management | IT Services | Private Cloud | Service Level Management | Workload Automation

WHITE PAPER - Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: May 7, 2012 | Published: September 1, 2011


Topics:  Application Performance Management | Cloud Computing | Cloud Management | IT Management | IT Management Services | IT Service Management | IT Services

WHITE PAPER - Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: May 1, 2012 | Published: April 30, 2012


Topics:  Application Development | Application Life-Cycle Management | Application Performance Management | Applications Management | IT Service Management | IT Services

WHITE PAPER - Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Best Practices | Change Management | IT Management | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business of Information Technology | Business Process Management | Business Service Management | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL

WHITE PAPER - Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
Posted: April 3, 2012 | Published: June 30, 2011


Topics:  Business IT Alignment | Business Process Management | Business Process Management Software | Business Processes | Business Service Management | IT Infrastructure | IT Management | IT Service Management | IT Services | ITIL

WHITE PAPER - In today's dynamic IT environments containing innumerable applications, CIOs are constantly searching for better ways to anticipate problems and take care of them before they negatively impact the business. Learn 5 key features and benefits of predictive analytics that can help.
Posted: March 8, 2012 | Published: November 1, 2011


Topics:  Application Performance Management | Application Performance Management Software | Business Intelligence | Business Intelligence Software | IT Service Management | IT Services | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management

WHITE PAPER - CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise.
Posted: March 6, 2012 | Published: December 1, 2011


Topics:  Application Performance Management | IT Service Management | IT Services | Predictive Analytics | Predictive Analytics Software | Predictive Performance Management

WHITE PAPER - While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | IT Service Centers | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Processes | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | IT Services

WHITE PAPER - Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Cloud Computing | IT Management | IT Managers | IT Service Management | IT Services | IT Spending | Software as a Service

WHITE PAPER - Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.
Posted: December 1, 2011 | Published: November 30, 2011


Topics:  Business Intelligence | Business Logistics | Business Management | IT Management | IT Management Services | IT Managers | IT Services | Predictive Analytics

WHITE PAPER - Businesses, charities and local authorities are looking to cut their overheads by sharing their IT infrastructure, CIOs at Computer Weekly’s 500 Club heard last week.
Posted: October 25, 2011 | Published: November 23, 2010


Topics:  IT Services | Outsourcing

WHITE PAPER - Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough.
Posted: October 24, 2011 | Published: July 13, 2010


Topics:  IT Infrastructure | IT Management | IT Services | Mergers and Acquisitions