WHITE PAPER - This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market.
Posted: May 23, 2012 | Published: May 23, 2012


Topics:  Cloud Computing | IT Service Management | IT Spending | Private Cloud | Productivity | Public Cloud | ROI

WHITE PAPER - The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.
Posted: May 17, 2012 | Published: May 1, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Business Process Management | Dashboards | IT Best Practices | IT Management | IT Service Management

WHITE PAPER - The SAP Solution Manager upgrade will provide Federal-Mogul’s SAP Competency Center the tools to improve the company’s system monitoring capabilities and increase its value to the business.
Posted: May 14, 2012 | Published: December 31, 2011


Topics:  Application Monitoring | Application Performance Management | Applications Management | IT Infrastructure | IT Management | IT Service Management | Systems Management | Systems Management Software

WHITE PAPER - This white paper highlights the benefits of leveraging a cloud management system that seamlessly integrates with your service catalog to accelerate service delivery times. Learn how this platform simplifies cloud infrastructure with automation and tight synchronization with the CMDB.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  Cloud Computing | Cloud Management | IT Service Management | Private Cloud | Server Virtualization | Service Level Management | Workload Automation

WHITE PAPER - Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: May 7, 2012 | Published: September 1, 2011


Topics:  Application Performance Management | Cloud Computing | Cloud Management | IT Management | IT Management Services | IT Service Management | IT Services

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: May 1, 2012 | Published: March 1, 2012


Topics:  Cloud Computing | Customer Support Software | IT Management | IT Service Management | IT Systems | User Experience | Vendors

WHITE PAPER - Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: May 1, 2012 | Published: April 30, 2012


Topics:  Application Development | Application Life-Cycle Management | Application Performance Management | Applications Management | IT Service Management | IT Services

WHITE PAPER - Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: April 26, 2012 | Published: September 1, 2011


Topics:  Business Process Management | Business Process Outsourcing | CIOs | IT Management | IT Management Services | IT Managers | IT Outsourcing Services | IT Service Management

WHITE PAPER - This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Certification Programs | IT Agents | IT Best Practices | IT Governance | IT Infrastructure | IT Management | IT Service Management | IT Workforce

WHITE PAPER - Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Best Practices | Change Management | IT Management | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Posted: April 13, 2012 | Published: April 13, 2012


Topics:  Best Practices | CIOs | IT Auditing | IT Best Practices | IT Infrastructure | IT Management | IT Service Management | IT Systems | ITIL

WHITE PAPER - This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business Management | Business of Information Technology | Business Process Automation | Business Process Management | Business Process Management Software | Business Service Management | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | ITIL

WHITE PAPER - This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business of Information Technology | Business Process Management | Business Service Management | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL

WHITE PAPER - This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
Posted: April 3, 2012 | Published: April 3, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Business Process Management | Business Process Management Software | Business Service Management | IT Infrastructure | IT Management | IT Service Centers | IT Service Management | ITIL