WHITE PAPER - This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing.
Posted: June 26, 2008 | Published: June 1, 2008


Topics:  Business Process Reengineering | Business Service Management | ERP | IT Outsourcing Services | IT Service Management

WHITE PAPER - Learn best practices, best of breed technologies and concepts to enable an efficient, tactical human resources (HR) function. Morph HR from a support to a strategic advantage.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  eLearning | Enterprise Portals | Globalization | Human Resources Services | Human Resources Software | IT Outsourcing Services | Offshore Outsourcing | Productivity | Strategic Planning | Workforce Planning

WHITE PAPER - Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Business Performance Management | Business Performance Management Software | Cost Benefit Analysis | Data Acquisition Hardware | Data Integration | ETL (Software) | IT Outsourcing Services | Offshore Outsourcing | Software Development Tools | Software Testing

WHITE PAPER - Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Applications Management | Banking Industry | Call Center Software | Contact Center Software | Customer Satisfaction | Financial Industry Organizations | Financial Services | IT Outsourcing Services | Offshore Outsourcing | Testing

WHITE PAPER - With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...
Posted: October 29, 2007 | Published: October 1, 2007


Topics:  Collaboration | Collaborative Applications Software | IT Outsourcing Services | Outsourcing | Web Applications Software

WHITE PAPER - Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
Posted: June 15, 2007 | Published: June 1, 2007


Topics:  Customer Support Software | Desktop Computer Support | IT Outsourcing Services | IT Service Management | Software as a Service | Technical Support Staff

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection

WHITE PAPER - There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
Posted: September 19, 2005 | Published: September 1, 2005


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | IT Outsourcing Services | Outsourcing | Productivity | SLA | Vendor Selection

WHITE PAPER - IT is in no way immune to the continuously changing business climate.
Posted: February 17, 2005 | Published: November 30, 2004


Topics:  Adaptive Enterprise | IT Outsourcing Services | Outsourcing

WHITE PAPER - Outsourcing all, or even part, of your IT operations is a complex and significant undertaking.
Posted: February 17, 2005 | Published: April 30, 2004


Topics:  Contracts | IT Outsourcing Services | Outsourcing | Service Level Management

WHITE PAPER - CIO's, CFO's, and CEO's are constantly looking for hard data on return on assets, IT costs reductions and performance improvements.
Posted: February 17, 2005 | Published: April 30, 2004


Topics:  Adaptive Enterprise | IT Outsourcing Services | Outsourcing | Service Level Management