WHITE PAPER - Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: April 26, 2012 | Published: September 1, 2011


Topics:  Business Process Management | Business Process Outsourcing | CIOs | IT Management | IT Management Services | IT Managers | IT Outsourcing Services | IT Service Management

WHITE PAPER - EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.
Posted: October 24, 2011 | Published: July 15, 2010


Topics:  IT Outsourcing Services | IT Service Management | IT Services | Outsourcing | Surveys

WHITE PAPER - The UK's June Budget provides a mandate for all government departments to submit their spending review plans before the summer break and reports that it has scheduled the government spending review for October.
Posted: October 24, 2011 | Published: July 5, 2010


Topics:  Government Agencies (non-U.S.) | IT Governance | IT Management | IT Outsourcing Services | IT Service Management | Outsourcing

WHITE PAPER - Most organisations had mandates in 2008 and 2009 to freeze or reduce spending on network services to match overall revenue performance, yet end-user requirements for mobility, video and cloud grew.
Posted: October 21, 2011 | Published: February 2, 2011


Topics:  IT Management | IT Management Services | IT Managers | IT Outsourcing Services | Outsourcing

WHITE PAPER - Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges.
Posted: October 21, 2011 | Published: December 8, 2010


Topics:  IT Outsourcing Services | IT Service Management | Outsourcing

WHITE PAPER - The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: October 21, 2011 | Published: February 7, 2011


Topics:  IT Outsourcing Services | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?
Posted: October 21, 2011 | Published: December 21, 2010


Topics:  IT Outsourcing Services | IT Services | Outsourcing

WHITE PAPER - Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Cloud Computing | Data Center Management | IT Outsourcing Services | IT Spending | Network Management | Private cloud computing | Public cloud computing | Server Virtualization

WHITE PAPER - Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments.
Posted: March 17, 2010 | Published: March 17, 2010


Topics:  Access Control | Business Continuity Planning | Cloud Computing | Disaster Recovery | IT Outsourcing Services | IT Services | Platform as a service | Private cloud computing | Public cloud computing | Regulatory Compliance | SLA | Software as a Service

WHITE PAPER - While some larger organizations continue to manage internal data center, many business managers are able to increase service levels, cover more users, and lower response times by outsourcing their out-dated server farms to third-party data centers and cloud computing providers. This white paper will define data centers and explore cloud networking.
Posted: March 1, 2010 | Published: March 1, 2010


Topics:  Applications Management | Cloud Computing | Data Center Management | Data Centers | IT Management | IT Outsourcing Services | IT Spending | Platform as a service | Private cloud computing | Public cloud computing | Software as a Service | Utility Computing