WHITE PAPER - Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: May 7, 2012 | Published: September 1, 2011


Topics:  Application Performance Management | Cloud Computing | Cloud Management | IT Management | IT Management Services | IT Service Management | IT Services

WHITE PAPER - Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Application Performance Management | Business Service Management | IT Management | IT Management Services

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - This comprehensive white paper discusses the tools you need for assessing the health of your organization’s IT in real-time. Read on to discover how predictive analytics plus real-time service models are combined for powerful metric abilities for analyzing and preventing IT disasters.
Posted: May 1, 2012 | Published: April 19, 2012


Topics:  Application Deployment | Application Development | Application Life-Cycle Management | Application Monitoring | Application Performance Management | IT Management | IT Management Services | Model Driven Architecture | Predictive Analytics

WHITE PAPER - Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: April 26, 2012 | Published: September 1, 2011


Topics:  Business Process Management | Business Process Outsourcing | CIOs | IT Management | IT Management Services | IT Managers | IT Outsourcing Services | IT Service Management

WHITE PAPER - Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.
Posted: April 26, 2012 | Published: November 1, 2011


Topics:  Business Process Management | Data Center Management | IT Management | IT Management Services | IT Managers | SLA Management Services | Systems Management | Systems Management Services

WHITE PAPER - This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business of Information Technology | Business Process Management | Business Service Management | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL

WHITE PAPER - Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive.
Posted: April 2, 2012 | Published: March 30, 2012


Topics:  CIOs | IT Management | IT Management Services | Systems Implementation | Systems Management

WHITE PAPER - This resource divides the data center management tools into four distinct subsets and provides definitions and examples of each. Learn how you can determine which physical infrastructure management tools are needed to operate a data center.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Data Center Management | Data Centers | IT Management | IT Management Services | Software Configuration Management | Software Maintenance

WHITE PAPER - The Microsoft workstyle is changing. The old desktop computer is being replaced by the digital generation and fast-paced, tech-savvy devices. Access this resource to learn about the new Microsoft workstyle, which promotes anywhere connection, intelligent infrastructure, cloud management and multiple Windows-based devices.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  IT Management | IT Management Services | Systems Implementation | Systems Management | Windows 7 | Workstations

WHITE PAPER - This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management.
Posted: January 11, 2012 | Published: January 11, 2012


Topics:  Desktop Management | Desktop Virtualization | Desktop Virtualization Software | IT Management | IT Management Services | Virtual Desktop Infrastructure | Virtual Machine

WHITE PAPER - This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.
Posted: January 10, 2012 | Published: January 10, 2012


Topics:  Desktop Management | Desktop Virtualization | Desktop Virtualization Software | IT Management | IT Management Services | Security | Security Management

WHITE PAPER - Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.
Posted: December 1, 2011 | Published: November 30, 2011


Topics:  Business Intelligence | Business Logistics | Business Management | IT Management | IT Management Services | IT Managers | IT Services | Predictive Analytics

WHITE PAPER - Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks.
Posted: October 24, 2011 | Published: January 25, 2011


Topics:  IT Management | IT Management Services | Security | Security Best Practices

WHITE PAPER - The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it.
Posted: October 24, 2011 | Published: January 26, 2011


Topics:  IT Management | IT Management Services