WHITE PAPER - This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.
Posted: October 24, 2011 | Published: June 15, 2010


Topics:  Economic Environment | Service Level Management

WHITE PAPER - During past economic slowdowns companies didn’t plan ahead to safeguard the ability to grow profitably. While the current economic downturn shows a need to reduce costs, many SMMs are also pursuing growth. They’re responding to market pressures and rising costs by targeting IT solutions like industry-specific ERP to set the stage for future growth.
Posted: January 6, 2011 | Published: January 6, 2011


Topics:  Cost Benefit Analysis | Economic Environment | Enterprise Resource Management | ERP | ROI | Small Businesses | SMBs | Software Implementation | Strategic Planning | Vendor Selection

WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: June 10, 2009 | Published: January 8, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Economic Environment