WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

WHITE PAPER - This document outlines the key management challenges that must be overcome as the use of virtualization continues to increase in production enterprise environments.
Posted: November 17, 2008 | Published: November 14, 2008


Topics:  Dashboards | Desktop Management | Enterprise Systems | IT Infrastructure | IT Managers | Server Virtualization | VMware

WHITE PAPER - Read this whitepaper to understand what file integrity monitoring really means and why simple detection of change is not enough to get compliant for PCI DSS and why it is so important to achieve and maintain that compliance.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Intelligence | Compliance (Finance) | Dashboards | Payment Card Industry | Payment Card Industry Data Security Standard Compliance | Sales | Security Infrastructure

WHITE PAPER - TIBCO users may wish to expand IT monitoring and management beyond their TIBCO infrastructure.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Application Performance Management | Dashboards | Databases | Enterprise | SAP (Product) | SOA | Software

WHITE PAPER - This whitepaper covers the challenges that organizations face in providing solutions for 360° visibility, requirements for a solution, recommended architectures and best practices which have been gathered from many enterprises addressing t...
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Application Performance Management | Dashboards | Databases | Enterprise | IT Infrastructure | TCO

WHITE PAPER - To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Application Deployment | Business Intelligence | Business Performance Management Software | Customer Service | Dashboards | SMBs

WHITE PAPER - Read how with the introduction of SAP NetWeaver XI/SAP NetWeaver PI, SAP has brought internal (EAI) and external (B2B/EDI) integration and collaboration into its core functionality.
Posted: October 27, 2008 | Published: October 27, 2008


Topics:  B2B | Dashboards | EDI | ERP | NetWeaver | ROI | SAP (Product) | XML

WHITE PAPER - Read this whitepaper to understand cyber crime offenses and look at cloud service architecture. It examines what cloud service is, its benefits, and how to connect a cloud to create a hybrid web gateway.
Posted: October 27, 2008 | Published: October 27, 2008


Topics:  Cybersecurity | Dashboards | Databases | Enterprise | Internet | Malware | VPN | Web Application Security

WHITE PAPER - This document is based on an EMC Corporation/TechTarget Webcast entitled "The Benefits of File Virtualization."
Posted: October 20, 2008 | Published: October 18, 2008


Topics:  Dashboards | Data Management | File Server Software | NAS | ROI | Server Virtualization | SOA

WHITE PAPER - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Business Intelligence | Customer Satisfaction | Dashboards | Investments | Knowledge Management | Systems Management

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Dashboards | Data Integration | Data Warehouses | ERP | SLA

WHITE PAPER - An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business IT Alignment | Business Performance Management | Customer Service | Dashboards | OLAP

WHITE PAPER - In this paper learn how next generation security management platforms are emerging to combine the best capabilities of security information management, log management, and configuration management.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Compliance (Systems Operations) | Dashboards | Data Center Management | Network Management | Operational Support Systems | Security Management | Workflow Management Coalition

WHITE PAPER - Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions.
Posted: September 12, 2008 | Published: September 11, 2008


Topics:  Best Practices | Content Management | Dashboards | Design Verification | Grid Computing | Model Driven Architecture | Visual Basic