WHITE PAPER - Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  Customer Service | Customer Support Software | Downtime | Hardware | High Availability | Security | Security Best Practices | Software | Virtualization Security

WHITE PAPER - IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: May 1, 2012 | Published: March 1, 2012


Topics:  Cloud Computing | Customer Support Software | IT Management | IT Service Management | IT Systems | User Experience | Vendors

WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: March 13, 2012 | Published: March 13, 2012


Topics:  Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Customer Support Software | IVR | Voice Communications Software

WHITE PAPER - Find out how to prevent ISPs from confusing your legitimate messages with spam and ensure that your emails are promply delivered. Review the top ten reasons you need an email delivery service to guarantee the success of your email program.
Posted: January 2, 2012 | Published: December 23, 2011


Topics:  Campaign Management | Campaign Management Software | CRM | Customer Service Best Practices | Customer Support Software | Marketing | Spam

WHITE PAPER - Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces.
Posted: January 2, 2012 | Published: December 23, 2011


Topics:  Campaign Management | Campaign Management Software | CRM | Customer Service Best Practices | Customer Support Software | Email | Email Marketing | Spam

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management