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Customer Self-Service
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	Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions sponsored by Voxeo WHITE PAPER - This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers. Posted: March 20, 2012 \| Published: March 20, 2012 Topics: CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Mobile CRM \| Social Networking \| Web 2.0

	9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider sponsored by Voxeo WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider. Posted: March 13, 2012 \| Published: March 13, 2012 Topics: Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR \| Voice Communications Software

	Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve sponsored by AvePoint, Inc. WHITE PAPER - This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers. Posted: August 1, 2011 \| Published: July 29, 2011 Topics: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Enterprise Content Management \| Enterprise Content Management Software \| PeopleSoft (Product) \| Web Content Management \| Web Page Publishing Software

	The Top 10 Technical Considerations for Evaluating E-Commerce Platforms sponsored by Oracle Corporation WHITE PAPER - This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. Posted: July 23, 2010 \| Published: July 23, 2010 Topics: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| eCommerce \| eCommerce Services \| eCommerce Software \| Online Shopping

	How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: June 10, 2009 \| Published: January 8, 2009 Topics: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

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