WHITE PAPER - Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: May 21, 2012 | Published: May 1, 2012


Topics:  Business Management | Business Process Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | IT Management

WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - This paper outlines the five fundamentals for a successful FCR program.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Interaction Services | Customer Retention | Customer Service | Customer Service Best Practices

WHITE PAPER - Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Posted: April 19, 2012 | Published: April 19, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Data Analytics | Data Management | Data Management Software

WHITE PAPER - Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: March 23, 2012 | Published: March 23, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Customer Data Management | Customer Retention | Customer Service | Data Analytics | Data Collection | GIS Software

WHITE PAPER - By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.
Posted: March 9, 2012 | Published: March 9, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Information Management

WHITE PAPER - With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Integration | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product)

WHITE PAPER - There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.
Posted: March 1, 2012 | Published: October 19, 2011


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Service | Online Advertising

WHITE PAPER - Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: January 5, 2012 | Published: January 4, 2012


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Retention | Data Analytics | Social Networking | Web 2.0

WHITE PAPER - This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.
Posted: August 1, 2011 | Published: July 29, 2011


Topics:  Customer Retention | Customer Satisfaction | Customer Self-Service | Enterprise Content Management | Enterprise Content Management Software | PeopleSoft (Product) | Web Content Management | Web Page Publishing Software

WHITE PAPER - As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.
Posted: June 16, 2011 | Published: June 16, 2011


Topics:  Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Data Analytics | Data Collection

WHITE PAPER - The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
Posted: June 3, 2011 | Published: January 1, 2008


Topics:  Application Development | Application Performance Management | Customer Loyalty | Customer Retention | eCommerce | High Availability | High Performance Computing | Oracle (Product) | SOA | Web Applications Management

WHITE PAPER - E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  CRM | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service