WHITE PAPER - Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: May 21, 2012 | Published: May 1, 2012


Topics:  Business Management | Business Process Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | IT Management

WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.
Posted: May 16, 2012 | Published: May 10, 2012


Topics:  Customer Loyalty | Customer Satisfaction | Customer Service | Data Center Management | Data Centers | Software

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Posted: April 19, 2012 | Published: April 19, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Data Analytics | Data Management | Data Management Software

WHITE PAPER - By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.
Posted: March 9, 2012 | Published: March 9, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Information Management

WHITE PAPER - Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Loyalty | Customer Service

WHITE PAPER - Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
Posted: March 1, 2012 | Published: November 16, 2011


Topics:  CRM | CRM Software | Customer Data Management | Customer Loyalty | Customer Satisfaction | Customer Service

WHITE PAPER - This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
Posted: February 14, 2012 | Published: February 14, 2012


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Service | Data Analytics | Predictive Analytics | Predictive Analytics Software | Sybase (Product)

WHITE PAPER - With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.
Posted: January 17, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Satisfaction

WHITE PAPER - HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.
Posted: January 6, 2012 | Published: January 6, 2012


Topics:  Applications Management Services | Cloud Computing | Cloud Management | CRM | CRM Services | CRM Software | Customer Loyalty

WHITE PAPER - If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Posted: September 16, 2011 | Published: September 15, 2011


Topics:  Cloud Computing | Cloud CRM | Contact Center Management | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.
Posted: June 16, 2011 | Published: June 16, 2011


Topics:  Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Profiles | Customer Retention | Customer Satisfaction | Data Analytics | Data Collection