WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers.
Posted: May 15, 2012 | Published: March 31, 2012


Topics:  Application Deployment | Application Integration | CRM Software | ERP Software | SAP (Product) | Software Implementation | Software Installation | Software Project Management

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | Cloud Computing | Cloud CRM | Collaboration | CRM | CRM Software | Data Management | Web 2.0

WHITE PAPER - Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Accounting Software | Business Intelligence | CRM | CRM Analytics | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: March 28, 2012 | Published: February 14, 2011


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Financial Services Industry | Insurance Industry | Mobile CRM | Software as a Service

WHITE PAPER - Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Posted: March 27, 2012 | Published: December 31, 2010


Topics:  Banking Industry | CRM | CRM Software | Financial Services Industry | Mobile CRM | SAP (Product) | Social Computing | Social Networking

WHITE PAPER - Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Posted: March 27, 2012 | Published: March 27, 2012


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Software | IP Contact Centers | IVR | SAP (Product)

WHITE PAPER - In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  Communications Software | CRM | CRM Best Practices | CRM Services | CRM Software | IVR | Mobile CRM | SMS

WHITE PAPER - Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.
Posted: March 15, 2012 | Published: March 14, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Customer Data Management Software | Data Analytics | ERP | ERP Software | SAP (Product)

WHITE PAPER - In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
Posted: March 2, 2012 | Published: December 1, 2011


Topics:  CRM | CRM Analytics | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | SaaS business intelligence

WHITE PAPER - With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Integration | Customer Data Management | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Oracle (Product)

WHITE PAPER - Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Loyalty | Customer Service

WHITE PAPER - Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
Posted: March 1, 2012 | Published: November 16, 2011


Topics:  CRM | CRM Software | Customer Data Management | Customer Loyalty | Customer Satisfaction | Customer Service