WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | CRM Best Practices | Customer Service Best Practices

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: March 29, 2012 | Published: March 29, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Mobile CRM | Online Marketing | Social Networking | Web 2.0

WHITE PAPER - Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: March 28, 2012 | Published: February 14, 2011


Topics:  Business Process Management | CRM | CRM Best Practices | CRM Software | Financial Services Industry | Insurance Industry | Mobile CRM | Software as a Service

WHITE PAPER - Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Posted: March 27, 2012 | Published: March 27, 2012


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Software | IP Contact Centers | IVR | SAP (Product)

WHITE PAPER - In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  Communications Software | CRM | CRM Best Practices | CRM Services | CRM Software | IVR | Mobile CRM | SMS

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.
Posted: March 15, 2012 | Published: March 14, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Customer Data Management Software | Data Analytics | ERP | ERP Software | SAP (Product)

WHITE PAPER - By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.
Posted: March 9, 2012 | Published: March 9, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Information Management

WHITE PAPER - This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | CRM | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Service

WHITE PAPER - Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Messaging Software | Social Networking | Web 2.0