WHITE PAPER - Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
Posted: May 14, 2012 | Published: September 30, 2011


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Business Service Management | Business Service Management Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Service Level Management

WHITE PAPER - Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Application Performance Management | Business Service Management | IT Management | IT Management Services

WHITE PAPER - Learn how developing a vendor management service offering can create a new revenue stream for your business and reduce complexity for your clients. This essential white paper provides seven steps to help you get started.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Business Management | Business of Information Technology | Business Service Management | Channel Management | Channel Management Software | Vendor Selection | Vendors

WHITE PAPER - This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business Management | Business of Information Technology | Business Process Automation | Business Process Management | Business Process Management Software | Business Service Management | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | ITIL

WHITE PAPER - This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business of Information Technology | Business Process Management | Business Service Management | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL

WHITE PAPER - This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
Posted: April 3, 2012 | Published: April 3, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Business Process Management | Business Process Management Software | Business Service Management | IT Infrastructure | IT Management | IT Service Centers | IT Service Management | ITIL

WHITE PAPER - Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
Posted: April 3, 2012 | Published: June 30, 2011


Topics:  Business IT Alignment | Business Process Management | Business Process Management Software | Business Processes | Business Service Management | IT Infrastructure | IT Management | IT Service Management | IT Services | ITIL

WHITE PAPER - Learn how using a visual performance manager can help you ensure an excellent end-user experience while also being able to monitor application performance and network components.
Posted: March 14, 2012 | Published: August 31, 2011


Topics:  Application Performance Management | Applications Management | Business Service Management | Network Best Practices | Network Management | Network Monitoring | Network Monitoring Software | Network Performance | Network Performance Management Software | User Experience

WHITE PAPER - Discover the importance of having an application performance management (APM) appliance in your organization and how it can help you execute business objectives and increase business value.
Posted: March 14, 2012 | Published: December 30, 2011


Topics:  Application Performance Management | Application Performance Management Software | Best Practices | Business Service Management | Network Appliances | Network Best Practices | Network Infrastructure | Network Management | Network Management Software | Network Managers | Network Monitoring | Network Monitoring Software | Network Performance | Networking

WHITE PAPER - Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.
Posted: March 12, 2012 | Published: July 24, 2008


Topics:  Business Processes | Business Service Management | Business Service Management Software | Business Systems | Legacy Applications Software | SOA | SOA Governance

WHITE PAPER - In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Posted: January 20, 2012 | Published: January 20, 2012


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Business Process Automation Software | Business Service Management | Business Service Management Software | Data Quality | Job Scheduling Software

WHITE PAPER - Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services.
Posted: January 9, 2012 | Published: January 9, 2012


Topics:  Business Management | Business Process Outsourcing | Business Service Management | Data Center Management | Outsourcing

WHITE PAPER - In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: December 22, 2011 | Published: December 22, 2011


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | Cloud Computing | IT Infrastructure | IT Service Management | Server Virtualization

WHITE PAPER - Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.
Posted: October 21, 2011 | Published: February 4, 2011


Topics:  Business Process Management | Business Service Management | Business Service Management Software | Networking

WHITE PAPER - Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.
Posted: October 20, 2011 | Published: March 14, 2011


Topics:  Business Management | Business Performance Management | Business Performance Management Software | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Service Management | Business Service Management Software