WHITE PAPER - Managing in a virtualised environment has a number of specific and unique challenges, and these are as much about having a tool as they are about having well-defined IT processes and procedures.
Posted: January 8, 2009 | Published: January 8, 2008


Topics:  Business Service Management | ISVs | IT Managers | Systems Management | Vendors | VMware

WHITE PAPER - Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Intelligence | Business Intelligence Software | Business Service Management | Customer Service | Investments | IT Service Management | ITIL

WHITE PAPER - This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Service Management | Change Management | IT Infrastructure | IT Service Management | ITIL | Project Management

WHITE PAPER - The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
Posted: December 10, 2008 | Published: December 10, 2008


Topics:  Business Processes | Business Service Management | Databases | Enterprise | IT Infrastructure | ITIL | Vendors

WHITE PAPER - This document discusses how organizations need a special kind of application technology to manage multienterprise business processes.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  B2B | Business Continuity Planning | Business Intelligence | Business Intelligence Software | Business Service Management | EDI | Enterprise | ERP | Oracle (Product) | SAP (Product)

WHITE PAPER - Read this brochure for details on how Microsoft Dynamics solutions can help distribution companies more effectively face demands for lower prices, improved packaging, specific labeling and tight delivery timelines.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Business Service Management | CRM | Distribution | Enterprise Systems | Globalization | Industrial Equipment | Industry Organizations

WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Business Performance Management | Business Process Management | Business Service Management | ERP | SOA | Software as a Service

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: April 21, 2008 | Published: May 1, 2007


Topics:  Application Performance Management | Application Performance Management Software | Business Service Management | Business Service Management Software | Data Centers | Enterprise | IT Infrastructure | Server Virtualization | Service Level Management | SOA | Virtualization

WHITE PAPER - Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Processes | Business Service Management | Business Service Management Software | Enterprise | Hardware Management | Help Desk Services | Network Traffic Analysis | Service Level Management | Total Cost of Ownership

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection