WHITE PAPER - Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
Posted: May 14, 2012 | Published: September 30, 2011


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Business Service Management | Business Service Management Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Service Level Management

WHITE PAPER - Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.
Posted: March 12, 2012 | Published: July 24, 2008


Topics:  Business Processes | Business Service Management | Business Service Management Software | Business Systems | Legacy Applications Software | SOA | SOA Governance

WHITE PAPER - In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Posted: January 20, 2012 | Published: January 20, 2012


Topics:  Business Intelligence | Business Intelligence Software | Business Process Automation | Business Process Automation Software | Business Service Management | Business Service Management Software | Data Quality | Job Scheduling Software

WHITE PAPER - In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: December 22, 2011 | Published: December 22, 2011


Topics:  Business Service Management | Business Service Management Software | Business Service Providers | Cloud Computing | IT Infrastructure | IT Service Management | Server Virtualization

WHITE PAPER - In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.
Posted: October 25, 2011 | Published: May 17, 2010


Topics:  Business Activity Monitoring | Business Communications | Business Development | Business Intelligence Software | Business Service Management Software

WHITE PAPER - In December 2009, Microsoft commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying Microsoft SharePoint Server 2010.
Posted: October 25, 2011 | Published: May 17, 2010


Topics:  Business Activity Monitoring | Business Development | Business Intelligence Software | Business Service Management Software | ROI

WHITE PAPER - Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.
Posted: October 21, 2011 | Published: February 4, 2011


Topics:  Business Process Management | Business Service Management | Business Service Management Software | Networking

WHITE PAPER - Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.
Posted: October 20, 2011 | Published: March 14, 2011


Topics:  Business Management | Business Performance Management | Business Performance Management Software | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Service Management | Business Service Management Software

WHITE PAPER - When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
Posted: October 20, 2011 | Published: December 29, 2010


Topics:  Business Management | Business Process Management | Business Process Management Software | Business Service Management | Business Service Management Software

WHITE PAPER - IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.
Posted: October 20, 2011 | Published: January 5, 2011


Topics:  Business Management | Business Process Management | Business Process Management Software | Business Service Management | Business Service Management Software

WHITE PAPER - In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.
Posted: October 20, 2011 | Published: January 6, 2011


Topics:  Business Service Management | Business Service Management Software | Software | Software Asset Management | Software Maintenance

WHITE PAPER - Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.
Posted: October 4, 2010 | Published: June 25, 2008


Topics:  Business Processes | Business Service Management | Business Service Management Software | Business Systems | Legacy Applications Software | SOA | SOA Governance

WHITE PAPER - Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.
Posted: September 9, 2009 | Published: July 24, 2008


Topics:  Business Processes | Business Service Management | Business Service Management Software | Business Systems | Legacy Applications Software | SOA | SOA Governance