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	Business Buy-In the Art of Project Justification sponsored by SearchStorage.com WHITE PAPER - This document explains how to build a solid internal business case for your projects, examines what is important to the executive, and connects storage solutions to strategic business requirements and initiatives. Posted: November 21, 2008 \| Published: November 19, 2008 Topics: Business Development \| Business Intelligence \| Project Management \| Risk Management \| Storage Management \| Supply Chain Management

	Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile sponsored by Hewlett-Packard Company WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Profiles \| Customer Service \| Identity Management \| Market Research \| Software \| Telecommunications Service Providers

	IT Briefing: Forrester Research: File Sharing and Collaboration - Challenges, Trends, and Considerations sponsored by FolderMaestro.com WHITE PAPER - This document is based on a FolderMaestro/TechTarget Webcast entitled "Forrester Research: File Sharing and Collaboration-Challenges, Trends, and Considerations." Posted: November 19, 2008 \| Published: November 18, 2008 Topics: Business Intelligence \| Collaboration \| Data Management \| Enterprise Content Management \| FTP \| Product Management

	Stand and Deliver Data Protection SLA's: Strategies for Developing Data Protection Service Level Agreements sponsored by Diligent Technologies Corporation WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Backups \| Business Intelligence \| Data Storage \| Disaster Recovery \| SLA \| Virtual Tape Libraries

	12 Pitfalls of IT Systems Management: Maximize Performance and Availability While Lowering Cost sponsored by uptime software inc. WHITE PAPER - Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets. Posted: November 18, 2008 \| Published: July 28, 2008 Topics: Backup Software \| Backups \| Business Intelligence \| Capacity Planning \| IT Service Management \| IT Systems \| Performance Testing

	Standards-based Shared Authentication for Scalable Consumer Authentication: Behind the Technical Curtain sponsored by VeriSign, Inc WHITE PAPER - Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution. Posted: November 13, 2008 \| Published: November 13, 2008 Topics: Authentication \| Business Intelligence \| Customer Support Software \| Encryption Standards \| Password Authentication Protocol \| Password Management \| User Experience

	Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn sponsored by Avaya Inc. WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. Posted: November 13, 2008 \| Published: November 13, 2008 Topics: Budgeting \| Business Intelligence \| CEOs \| CFOs \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Economic Environment \| Research and Development \| Surveys

	Transforming the Economics of Data Warehousing with Cloud Computing sponsored by Vertica Systems WHITE PAPER - Cloud computing is ushering in a new era of analytic data management for business intelligence (BI) by enabling organizations to analyze terabytes of data faster and more economically than ever before. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Business Intelligence \| Data Warehouses \| Database Management Software \| ERP \| High Availability \| Systems Management

	Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry sponsored by Adobe Systems, Inc. WHITE PAPER - Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Best Practices \| Business Intelligence \| Customer Service \| eLearning \| Telecommunications Industry \| Training and Educational Services

	Leveraging Multimedia for Learning sponsored by Adobe Systems, Inc. WHITE PAPER - This white paper summarizes some of our most important evidence-based guidelines to help you get the most from your eLearning programs. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Business Intelligence \| eLearning \| ERP \| Interactive Multimedia Development \| Software \| Training and Educational Services

	Business Continuity for E-mail - You Don't Know What You've Got Till it's Gone sponsored by Azaleos Corporation WHITE PAPER - Azaleos RestoreXchange service gives you a complete business continuity e-mail system and it is always on standby and ready to take over at your command. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Business Continuation Services \| Business Continuity Planning \| Business Intelligence \| Business Process Management \| Email Management \| Email Security Software \| IT Managers

	How Local Businesses Are Becoming Market Leaders with Affordable Search Engine Marketing sponsored by BuyDomains.com WHITE PAPER - This white paper reviews emerging trends in online marketing that are impacting local businesses and examines the benefits entrepreneurs can achieve by making affordable, uncomplicated investments in search engine marketing. Posted: November 11, 2008 \| Published: November 11, 2008 Topics: Business Intelligence \| Domain Name Registration Systems \| Domain Name System Management \| eCommerce \| eCommerce Services \| Search Engine Marketing \| Search Engine Optimization \| SMBs

	eGuide: New Network Management - Application Benchmarking for QoE sponsored by CA WHITE PAPER - In this E-Guide, enterprise management analyst Dennis Drogseth offers you an in-depth look into application benchmarking for quality of experience (QoE). Posted: November 11, 2008 \| Published: November 11, 2008 Topics: Business Intelligence \| Enterprise \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software \| Quality Control

	IDC Vendor Spotlight - Using a Hosted Service for Holistic Email Management sponsored by Mimecast WHITE PAPER - Effective email management solutions provide a holistic approach that encompasses the related issues of archiving, business continuity, and security. Posted: November 11, 2008 \| Published: November 11, 2008 Topics: Business Intelligence \| Email Management \| Email Security \| Enterprise \| Productivity \| Vendors

	The Challenges of Deploying Information Rights Management across the Enterprise sponsored by EMC Corporation WHITE PAPER - Read this white paper to learn more about information rights management (IRM) technologies and how they can secure information beyond the safe confines of the corporate firewall. Posted: November 10, 2008 \| Published: November 10, 2008 Topics: Business Intelligence \| Copyright \| Enterprise \| Information Security \| Risk Management

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