VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

VIDEO - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: January 20, 2012 | Premiered: January 20, 2012


Topics:  Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | IVR

SOFTWARE DOWNLOAD - Download this software to learn how Comindware Tracker™ provides you with a web-based system where multiple teams and departments can streamline and manage workflow processes, track issues, collaborate, and manage team tasks and projects much more efficiently than with email and less flexible issue tracking systems.
Posted: April 2, 2012 | Premiered: April 2, 2012


Topics:  Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Processes | Collaboration | Project Management | Project Management Software | Workflow Management Coalition | Workflow Software

VIDEOCAST - Watch this video white paper to learn how to create a shared solutions infrastructure that allows you to upgrade any application component without bringing down your entire enterprise, while lowering costs, increasing efficiency, and improving visibility into your business processes.
Posted: September 22, 2010 | Premiered: September 22, 2010


Topics:  Business Process Management | Business Process Management Software | Business Processes | Enterprise Applications Software | ERP | ERP Software | IT Infrastructure | Oracle (Product)

WEBCAST - Successful BPM professionals know that Dynamic BPM is on the horizon. But what does it mean for your organization and how will it change the way processes are designed and managed? View this session from last years Gartner Business Process Management Summit.
Posted: March 6, 2012 | Premiered: March 5, 2012


Topics:  Business IT Alignment | Business Process Automation | Business Process Automation Software | Business Process Management | Business Process Management Software | Business Process Modeling | Business Process Outsourcing | Business Processes

VIDEO - Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.
Posted: January 5, 2012 | Premiered: January 5, 2012


Topics:  Business Process Management | Business Process Outsourcing | Business Processes | Financial Management | Financial Services | Outsourcing | Payroll Services

WEBCAST - This webinar takes a look at on-demand faxing-as-a-service that's fully integrated with SAP solutions. Learn how this solution allows you to automate faxing of documents directly from SAP applications through a service hosted by Esker. You will learn the many values of this solution.
Posted: January 11, 2010 | Premiered: September 1, 2009


Topics:  Business Process Automation | Business Process Management | Business Process Management Software | Business Processes | Data Centers | Fax Services | Software as a Service

VIDEO - Tablets have received a lot of hype, and many companies are unsure whether the productivity benefits justify their investment in this technology. This video describes an application one organization implemented on their tablets and reveals the feedback they received from employees.
Posted: April 5, 2012 | Premiered: April 5, 2012


Topics:  Customer Service | Laptop Computers | Mobile Device Management | Mobile Workers | Personal Computers | Sales | Sales and Marketing Software | Tablet PC

WEBCAST - Learn how raising your AQ leads to impressive business benefits.
Posted: October 27, 2011 | Premiered: October 27, 2011


Topics:  Business Activity Monitoring | Business Intelligence | Business Performance Management | Customer Service | Data Analytics | Risk Management | Social Networking

TRIAL SOFTWARE - Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: April 5, 2012 | Premiered: April 5, 2012


Topics:  Business Intelligence | Business IT Alignment | Business of Information Technology | Business Process Automation | Business Process Management | Business Process Management Software | Information Management | Information Technology Professionals | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management

WEBCAST - Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.
Posted: May 9, 2012 | Premiered: April 25, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | CIOs | IT Best Practices | IT Infrastructure | IT Management | IT Managers

WEBCAST - This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: April 2, 2012 | Premiered: April 2, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WEBCAST - This brief webcast highlights how one organization leveraged HP's business process outsourcing as a platform for growth and competitiveness. Challenges and opportunities of outsourcing financial business processes are explored.
Posted: April 17, 2012 | Premiered: April 17, 2012


Topics:  Business Management | Business Process Management | Business Process Outsourcing | Business Processes | Financial Management | Financial Services | Outsourcing

WEBCAST - Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: February 14, 2012 | Premiered: February 14, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software

PRODUCT DEMO - Watch this demo to learn how to create automated testing processes in SAP applications with the help of Worksoft Certify.
Posted: April 5, 2012 | Premiered: April 5, 2012


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Applications Management | Business Process Automation | Business Process Automation Software | Business Processes | SAP (Product) | Software Testing | Testing