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	Next-generation service provider platforms: What do service providers need? sponsored by Alcatel-Lucent VIDEO - In this SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing. Posted: October 22, 2008 \| Premiered: October 22, 2008 Topics: ERP \| IP Networks \| Service Level Management \| Telecommunications Networks \| Telecommunications Service Providers \| VoIP

	Overcoming Web 2.0 Challenges Through Load Testing sponsored by Keynote Systems VIDEO - Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business. Posted: July 10, 2008 \| Premiered: July 9, 2008 Topics: Databases \| Infrastructure Management \| Infrastructure Services \| Internet \| Outsourcing \| Server Management \| Service Level Management \| Testing \| User Experience

	Managing Assets with Numara® Track-It! (including Bar Code) sponsored by Numara Software WEBCAST - Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking. Posted: April 1, 2008 \| Premiered: March 1, 2008 Topics: Auditing (Finance) \| Business Process Automation Software \| Business Process Management \| Compliance Software \| IT Asset Management \| IT Asset Management Software \| Service Level Management \| Vendors

	ITIL Now - A Stepped Approach sponsored by Numara Software WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. Posted: April 1, 2008 \| Premiered: March 1, 2008 Topics: Business IT Alignment \| Business Process Management \| Configuration Management \| Databases \| IT Best Practices \| IT Service Management \| ITIL \| Secure Content Management \| Service Level Management

	Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities sponsored by BlackBerry WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. Posted: November 8, 2007 \| Premiered: November 27, 2007 Topics: Business IT Alignment \| Change Management \| Handheld Devices \| IT Service Management \| ITIL \| Mobile Device Management \| Mobile Workers \| Service Level Management \| Wireless Applications Software

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Special Report

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy
sponsored by Keynote Systems

This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring.

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