Remote Access Protocols - Free Collection of White Papers, Webcasts and Case Studies

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	Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs sponsored by EMC Corporation WEBCAST - This webcast details the EMC Captiva and eCopy Distributed Capture Solution, a document management solution that reduces costs and delays in moving paper between sites. Posted: August 28, 2008 \| Premiered: August 27, 2008 Topics: Business Intelligence \| Business Process Management \| Cost Benefit Analysis \| Customer Service \| Document Management \| Document Management Software \| Indexing (Information Management) \| Remote Access Protocols \| Scanners

	Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services sponsored by Citrix Online - GotoAssist WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Posted: July 2, 2008 \| Premiered: January 1, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing

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Special Report

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution
sponsored by NTR Global

In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.

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