VIRTUAL SEMINAR - This virtual guide delves into the tools and practices you need to deal with today's social customer.
Posted: April 30, 2012 | Premiered: April 30, 2012


Topics:  CRM | Mobile CRM | Sales | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives | Social Networking

WEBCAST - Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this webcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.
Posted: December 13, 2010 | Premiered: December 13, 2010


Topics:  Application Development | Best Practices | Business Management | Email Management | Software Best Practices

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

VIDEO - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: January 20, 2012 | Premiered: January 20, 2012


Topics:  Call Center Software | Call Centers | Contact Center Software | Contact Centers | CRM | Customer Service | IVR

VIDEO - This video answers important questions related to application portfolio management, including why now is such an important time to modernize and rationalize your applications, and the best practices and tools which can ensure success.
Posted: September 15, 2011 | Premiered: September 15, 2011


Topics:  Business Management | Cloud Computing | Data Quality | Data Security | Enterprise Applications Software | Enterprise Architectures | Information Architects | Information Governance

PODCAST - Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this podcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.
Posted: December 13, 2010 | Premiered: December 13, 2010


Topics:  Application Development | Best Practices | Business Management | Email Management | Software Best Practices

WEBCAST - This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: November 20, 2005 | Premiered: May 4, 2005


Topics:  Aerospace and Defense Industry | Business Performance Management | Business Performance Management Software | CRM | Retail Trade Industry | ROI | Systems Integration | Telecommunications Industry | Transportation Industry | Vendor Selection

PODCAST - Gallup has deployed Oracle's OBIEE Plus suite, Oracle BI Publisher which along with several best practice implementation efforts has provided Gallup a new reporting and business analysis platform. Listen to this podcast to learn more.
Posted: March 22, 2011 | Premiered: March 21, 2011


Topics:  Business Integration | Business Intelligence | Business Intelligence Software | Business Management | Financial Applications Software | Oracle (Product)

PODCAST - Listen to this brief podcast now as Gartner analyst Mark McDonald discusses the roles of amplifiers in the enterprise, touching on how mobility, cloud computing, analytics and social media are driving companies today. Also learn how cost, complexity and duplication can hinder collaboration efforts.
Posted: March 14, 2012 | Premiered: March 14, 2012


Topics:  CIOs | Cloud Computing | Collaboration | CRM | CRM Analytics | Data Analytics | Mobile CRM | Social Networking | Web 2.0

PODCAST - Access this podcast to learn how aligning IT and business goals can be eco-friendly. Kevin Soohoo, director of IT at Air Systems Inc., saved his enterprise energy through changes made in employee's cubicles. Discover why Soohoo is this years IT Leadership Award winner in the category of Green IT.
Posted: May 25, 2012 | Premiered: May 1, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Business Process Management | Energy Efficiency

VIRTUAL SEMINAR - Cloud technologies are reshaping IT – and that means big changes for CIOs. IT leaders are now expected to lead the transformation to virtual environments, with a focus on shared services models. This Innovator Series provides strategies for CIOs looking to convince their business counterparts of the value of a solid cloud computing initiative.
Posted: April 5, 2012 | Premiered: April 5, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Cloud Computing | Cloud Management | Cloud Security | Virtual Machine

VIDEO - View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.
Posted: March 27, 2012 | Premiered: March 27, 2012


Topics:  CRM | CRM Services | CRM Software | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Workers | SAP (Product)

PODCAST - Access this essential resource to discover how consolidating, modernizing and virtualizing major IT initiatives can help your organization in the long term by drastically improving cost savings, efficiencies, agility, and enterprise business benefits.
Posted: November 8, 2011 | Premiered: November 8, 2011


Topics:  Business Management | Data Center Consolidation | Data Center Management | Data Centers | Server Management | Server Virtualization | Systems Management

VIDEO - BI is no longer just for large enterprises with bigger budgets. In this video, learn how the BI market has evolved to offer more affordable options to SMBs.
Posted: September 6, 2011 | Premiered: August 31, 2011


Topics:  Business Integration | Business Intelligence | Business Intelligence Software | Business Management | Business Metrics | Business Performance Management | SMBs

VIDEO - Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
Posted: April 23, 2012 | Premiered: April 23, 2012


Topics:  Cloud CRM | Collaborative Applications Software | CRM | CRM Hosting | CRM Software | Mobile CRM | SAP (Product) | Social Computing | Software as a Service