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	Data Center Automation and Virtualization sponsored by CA WEBCAST - This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value. Posted: November 7, 2008 \| Premiered: November 7, 2008 Topics: Business Intelligence \| Change Management \| ERP \| ITIL \| Knowledge Management \| SOA

	Getting started with IT Process automation sponsored by CA WEBCAST - In this webcast expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works. Posted: September 26, 2008 \| Premiered: September 26, 2008 Topics: Business Process Automation \| Business Process Automation Software \| Change Management \| CobiT \| Compliance (Systems Operations) \| Cost Benefit Analysis \| ITIL \| Scripting \| TCO

	Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP sponsored by Hewlett-Packard Company WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping. Posted: September 24, 2008 \| Premiered: September 24, 2008 Topics: CMDB \| IT Service Management \| ITIL \| SLA \| SLA Management Services \| Systems Management

	Blackberry Certification Program: Understanding IT Certifications sponsored by BlackBerry WEBCAST - In this session, Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process. Posted: August 25, 2008 \| Premiered: August 25, 2008 Topics: Certification Programs \| Enterprise \| IT Managers \| ITIL \| Training and Educational Services \| Training Software

	How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence sponsored by Oracle Corporation PODCAST - Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers. Posted: April 16, 2008 \| Premiered: April 16, 2008 Topics: Customer Service \| Database Administration \| Database Performance Management \| ITIL \| Oracle (Product) \| Software Implementation \| Software Migration \| Software Upgrades

	ITIL Now - A Stepped Approach sponsored by Numara Software WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. Posted: April 1, 2008 \| Premiered: March 1, 2008 Topics: Business IT Alignment \| Business Process Management \| Configuration Management \| Databases \| IT Best Practices \| IT Service Management \| ITIL \| Secure Content Management \| Service Level Management

	Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities sponsored by BlackBerry WEBCAST - This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. Posted: November 8, 2007 \| Premiered: November 27, 2007 Topics: Business IT Alignment \| Change Management \| Handheld Devices \| IT Service Management \| ITIL \| Mobile Device Management \| Mobile Workers \| Service Level Management \| Wireless Applications Software

	ITIL v3 Core Practice Book 2: Service Design Expert Podcast sponsored by SearchCIO.com PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Posted: June 27, 2007 \| Premiered: June 27, 2007 Topics: Business Process Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| ITIL \| Standards

	ITIL v3 Core Practice Book 5: Continual Service Improvement Expert Podcast sponsored by SearchCIO.com PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Posted: June 27, 2007 \| Premiered: June 27, 2007 Topics: Business Process Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| ITIL \| Standards

	ITIL v3 Core Practice Book 1: Service Strategies Expert Podcast sponsored by SearchCIO.com PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Posted: June 27, 2007 \| Premiered: June 27, 2007 Topics: Business Process Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| ITIL \| Standards

	ITIL v3 Core Practice Book 3: Service Transition Expert Podcast sponsored by SearchCIO.com PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Posted: June 27, 2007 \| Premiered: June 27, 2007 Topics: Business Process Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| ITIL \| Standards

	ITIL v3 Core Practice Book 4: Service Operation Expert Podcast sponsored by SearchCIO.com PODCAST - Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. Posted: June 27, 2007 \| Premiered: June 27, 2007 Topics: Business Process Management \| IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Systems \| ITIL \| Standards

	Learn the Secrets to Improving Help Desk Productivity and User Perception sponsored by Citrix Online WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs. Posted: October 10, 2006 \| Premiered: October 18, 2006 Topics: Customer Service Best Practices \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Service Management \| ITIL \| Technical Support Staff

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