VIDEOCAST -
In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: July 21, 2008 | Premiered: July 21, 2008
WEBCAST -
View this webcast to learn how you can survive the slow downturn, while still effectively managing your IT operations. Explore how to ensure strong IT governance and benchmark your IT spending.
Posted: May 15, 2008 | Premiered: April 25, 2008
PODCAST -
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008
WEBCAST -
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008
WEBCAST -
Listen to this Webcast to learn about the key challenges surrounding IT Service Management (ITSM), how organizations are resolving those issues, and what tools your organization can leverage to increase its ITSM efforts.
Posted: April 1, 2008 | Premiered: March 1, 2008
WEBCAST -
Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008
PODCAST -
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007
PODCAST -
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007
PODCAST -
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007
PODCAST -
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007
PODCAST -
Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books.
Posted: June 27, 2007 | Premiered: June 27, 2007