WEBCAST - Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits.
Posted: May 7, 2012 | Premiered: April 24, 2012


Topics:  Cloud Computing | Cloud Disaster Recovery | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Hybrid clouds | Management Service Providers | Networking | Private Cloud | Private cloud computing | Public Cloud | Public cloud computing | SLA

WEBCAST - This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: April 2, 2012 | Premiered: April 2, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WEBCAST - Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: February 14, 2012 | Premiered: February 14, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software

VIDEO - Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: January 20, 2012 | Premiered: January 20, 2012


Topics:  CRM | CRM Analytics Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Dashboards

VIDEOCAST - With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT.
Posted: January 17, 2012 | Premiered: January 17, 2012


Topics:  CRM | CRM Analytics | CRM Analytics Software | Customer Data Integration | Customer Data Management | Customer Retention | Predictive Analytics | Predictive Analytics Software

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0