Customer Loyalty - Free Collection of White Papers, Webcasts and Case Studies

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Customer Loyalty
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	The Carrier Cloud: A Better Class of Cloud sponsored by Alcatel-Lucent Enterprise WEBCAST - Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits. Posted: May 7, 2012 \| Premiered: April 24, 2012 Topics: Cloud Computing \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Hybrid clouds \| Management Service Providers \| Networking \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| SLA

	Understanding the Value of Customer Experience Management sponsored by OpenText WEBCAST - This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM). Posted: April 2, 2012 \| Premiered: April 2, 2012 Topics: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST - Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: February 14, 2012 \| Premiered: February 14, 2012 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

	Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor sponsored by Infor CRM VIDEO - Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. Posted: January 20, 2012 \| Premiered: January 20, 2012 Topics: CRM \| CRM Analytics Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Dashboards

	Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: April 5, 2010 \| Premiered: April 5, 2010 Topics: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

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