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	Cloud-Based Communications: Are They Right For Your Organization? sponsored by Interactive Intelligence, Inc. PODCAST - Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Posted: May 14, 2012 \| Premiered: April 24, 2012 Topics: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

	Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST - This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: April 27, 2012 \| Premiered: April 24, 2012 Topics: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

	Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST - Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: February 14, 2012 \| Premiered: February 14, 2012 Topics: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

	Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO - This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: January 20, 2012 \| Premiered: January 20, 2012 Topics: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

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