ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

IT BRIEFING - European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  eCommerce | eCommerce Services | eCommerce Software | European Union | Online Marketing | Online Payments | Online Shopping | Retail Channels | Retail Trade Industry | Sales | Sales Channels

WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: January 16, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | eCommerce | Web 2.0 | Web Content Management

PRESENTATION TRANSCRIPT - Eucalyptus co-founder & CTO Rich Wolski discusses "Services as an Infrastructure" as a way in which enterprises can architect production cloud computing environments. Explore deployment strategies based on user experiences with private clouds in various enterprise settings and learn about likely future technological developments.
Posted: January 12, 2012 | Published: January 12, 2012


Topics:  Cloud Computing | Data Center Management | eCommerce | Infrastructure as a Service (IaaS) | Infrastructure Management | IT Infrastructure | Private Cloud

WEBCAST - Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.
Posted: December 19, 2011 | Premiered: December 16, 2011


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | eCommerce | eCommerce Software | Online Marketing | Sales | Sales and Marketing Software | Web 2.0

ANALYST BRIEF - In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: November 17, 2011 | Published: March 31, 2011


Topics:  B2B | B2C | Cloud Computing | Cloud CRM | CRM | CRM Analytics | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Manufacturing Software | Web 2.0

EZINE - In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now.
Posted: November 14, 2011 | Published: November 11, 2011


Topics:  Cloud Computing | eCommerce | Enterprise Applications Software | IT Services | Operating Systems | Security | Server Virtualization | Windows

WHITE PAPER - It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Posted: October 25, 2011 | Published: November 10, 2010


Topics:  eCommerce | eCommerce Services | eCommerce Software

WHITE PAPER - This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
Posted: October 7, 2011 | Published: October 7, 2011


Topics:  eBusiness | eCommerce | Mobile Device Management | Mobile Device Management Software

WHITE PAPER - This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
Posted: September 20, 2011 | Published: September 20, 2011


Topics:  Collaboration | eCommerce | eCommerce Services | Mobile Device Management | Mobile Payments | Retail Channels | Retail Trade Industry | Smart Phones

WHITE PAPER - E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: April 26, 2011 | Published: April 26, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | eCommerce | eCommerce Services

WHITE PAPER - Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Channel Management | Content Integration | Content Management | Customer Loyalty | Customer Satisfaction | Customer Self-Service | eCommerce | Online Shopping

WHITE PAPER - This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Cost Benefit Analysis | Customer Interaction Services | Customer Satisfaction | Customer Service | eCommerce | eCommerce Services | eCommerce Software | Online Shopping

WHITE PAPER - The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Channel Management | Consumer Market | Customer Profiles | Customer Satisfaction | Customer Self-Service | eCommerce | eCommerce Services | Online Shopping

WHITE PAPER - Find out how to measure ROI for your business. Companies of all sizes constantly evaluate their operations, seeking to make changes that will increase effectiveness while controlling costs. This paper offers concrete practices, processes, and recommendations to drive the ROI of a company's IT investment (ROIT).
Posted: January 29, 2010 | Published: January 29, 2010


Topics:  eCommerce | Investments | IT Asset Management | IT Best Practices | IT Management | IT Spending | Project Management | ROI | SOA | TCO | Value Chains | Web 2.0