ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking

IT BRIEFING - European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  eCommerce | eCommerce Services | eCommerce Software | European Union | Online Marketing | Online Payments | Online Shopping | Retail Channels | Retail Trade Industry | Sales | Sales Channels

WHITE PAPER - This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: November 17, 2011 | Published: November 17, 2011


Topics:  Channel Management | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Digital Asset Management | eCommerce Services | Social Computing

ANALYST BRIEF - In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: November 17, 2011 | Published: March 31, 2011


Topics:  B2B | B2C | Cloud Computing | Cloud CRM | CRM | CRM Analytics | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Manufacturing Software | Web 2.0

WHITE PAPER - It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Posted: October 25, 2011 | Published: November 10, 2010


Topics:  eCommerce | eCommerce Services | eCommerce Software

WHITE PAPER - This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
Posted: September 20, 2011 | Published: September 20, 2011


Topics:  Collaboration | eCommerce | eCommerce Services | Mobile Device Management | Mobile Payments | Retail Channels | Retail Trade Industry | Smart Phones

WHITE PAPER - E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: April 26, 2011 | Published: April 26, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | eCommerce | eCommerce Services

WHITE PAPER - This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Cost Benefit Analysis | Customer Interaction Services | Customer Satisfaction | Customer Service | eCommerce | eCommerce Services | eCommerce Software | Online Shopping

WHITE PAPER - The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Channel Management | Consumer Market | Customer Profiles | Customer Satisfaction | Customer Self-Service | eCommerce | eCommerce Services | Online Shopping