WHITE PAPER - This paper examines 12 ways in which the Agile methods are valuable.
Posted: January 10, 2011 | Published: January 10, 2011


Topics:  Customer Interaction Services | Customer Satisfaction | Project Management | Project Management Software | Software Development Life-Cycles | Software Development Methodologies | Software Project Management | Software Quality Assurance

EBOOK - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: October 19, 2011 | Published: October 17, 2011


Topics:  CRM | Customer Interaction Services | Customer Service | Social Networking | Web 2.0 | Web Content Management

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

ANALYST BRIEF - In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: November 17, 2011 | Published: March 31, 2011


Topics:  B2B | B2C | Cloud Computing | Cloud CRM | CRM | CRM Analytics | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Manufacturing Software | Web 2.0

WHITE PAPER - Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.
Posted: September 29, 2011 | Published: September 27, 2011


Topics:  Content Management | Customer Interaction Services | Customer Loyalty | Customer Service | Online Marketing

WHITE PAPER - This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
Posted: November 17, 2011 | Published: November 17, 2011


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Retention | Customer Satisfaction | Customer Service

WHITE PAPER - This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: November 17, 2011 | Published: November 17, 2011


Topics:  Channel Management | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Digital Asset Management | eCommerce Services | Social Computing

WHITE PAPER - This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
Posted: September 20, 2011 | Published: September 20, 2011


Topics:  Collaboration | eCommerce | eCommerce Services | Mobile Device Management | Mobile Payments | Retail Channels | Retail Trade Industry | Smart Phones

EGUIDE - Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: January 9, 2012 | Published: January 5, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: April 26, 2011 | Published: April 26, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | eCommerce | eCommerce Services

WHITE PAPER - This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: January 1, 2012 | Published: December 29, 2011


Topics:  Content Management | Content Management Software | Customer Interaction Services | Enterprise Content Management | Web 2.0 | Web Content Management

WHITE PAPER - Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: September 29, 2011 | Published: April 1, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Financial Services

WHITE PAPER - In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
Posted: January 24, 2011 | Published: January 24, 2011


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
Posted: April 25, 2011 | Published: April 25, 2011


Topics:  Channel Management | Consumer Market | Customer Profiles | Customer Satisfaction | Customer Self-Service | eCommerce | eCommerce Services | Online Shopping

ESSENTIAL GUIDE - This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: January 31, 2012 | Published: October 5, 2011


Topics:  B2B | B2C | CIOs | CRM | CRM Analytics | CRM Best Practices | CRM Services | CRM Software | eCommerce | eCommerce Services | eCommerce Software | Social Networking