EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Social Networking | Web 2.0

EGUIDE - This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Mobile CRM | Social Networking | Web 2.0

EBOOK - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CEOs | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EBOOK - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EGUIDE - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | Customer Loyalty | Customer Service | Social Networking | Web 2.0

WHITE PAPER - If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Software | Customer Satisfaction | Customer Service | Web 2.0

ESSENTIAL GUIDE - This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies.
Posted: January 31, 2012 | Published: May 5, 2012


Topics:  Cloud Computing | Converged Networks | Data Centers | Ethernet Networks | Ethernet Protocols | Ethernet Switches | Network Architectures | Networking | Networking Hardware | Switching | Virtual Machine | Web 2.0

PRODUCT OVERVIEW - Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise.
Posted: January 26, 2012 | Published: January 26, 2012


Topics:  Collaboration | Data Centers | Mobile Workers | Network Architectures | Network Management | Network Monitoring | Videoconferences | Videoconferencing Software | Web 2.0

PRODUCT OVERVIEW - Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services.
Posted: January 26, 2012 | Published: January 26, 2012


Topics:  Data Center Networking | Data Centers | Network Appliances | Network Architectures | Network Design | Network Infrastructure | Network Management | Network Management Software | Network Monitoring | Network Monitoring Software | Network Performance | Network Security | Virtual Appliance | Web 2.0

VIRTUAL SEMINAR - See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results.
Posted: January 24, 2012 | Premiered: January 24, 2012


Topics:  Business Intelligence | Business Intelligence Software | Collaboration | CRM | CRM Analytics | Social Networking | Web 2.0

WHITE PAPER - Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Messaging Software | Social Networking | Web 2.0

EGUIDE - Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.
Posted: January 18, 2012 | Published: January 18, 2012


Topics:  Collaboration | Content Management | Enterprise Content Management | Web 2.0 | Web Content Management

WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: January 16, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | eCommerce | Web 2.0 | Web Content Management