WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Communications Networks | Communications Software | IP | IP Telephony | Sales | SMBs | TCO | Telephony Systems

DATA SHEET - AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Cost Benefit Analysis | Data Management | IP Telephony | Operational Support Systems | ROI | Telecommunications Industry

BOOK - This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  IP Telephony | LAN | Network Management | Operating Systems | VoIP | Wi-Fi

PRODUCT LITERATURE - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Processes | ERP | IP Telephony | IT Infrastructure | Network Performance | SLA

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WEBCAST - In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.
Posted: September 2, 2008 | Premiered: September 25, 2008


Topics:  Internet | IP Telephony | Network Management | Telephony Services | Unified Messaging Systems

WEBCAST - In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.
Posted: August 14, 2008 | Premiered: July 18, 2008


Topics:  Communications Software | Internet Email Services | IP Telephony | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
Posted: June 9, 2008 | Published: March 31, 2007


Topics:  IP Telephony | Marketing | Productivity | ROI | Training | VoIP

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP

WHITE PAPER - As technical barriers are eliminated and more organizations begin to adopt Internet protocol based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.
Posted: June 9, 2008 | Published: January 1, 2007


Topics:  IP Telephony | Network Infrastructure | ROI | TCO | Troubleshooting | WAN

WHITE PAPER - Technology for the sake of technology is not the endgame. The benefits that are derived in workplace environments are driving many companies to transform operations into more productive, cost-effective, secure and customer-centric operations.
Posted: June 2, 2008 | Published: August 1, 2007


Topics:  Business Processes | Collaboration | Customer Service | Global Economy | IP Telephony | Productivity

PRODUCT LITERATURE - PacketShaper is ideal for distributed, multi-site enterprises that depend on the WAN and Internet to share information and provide remote users with access to business productivity applications.
Posted: February 22, 2005 | Published: January 1, 2004


Topics:  IP Telephony | Network Analyzer Hardware | Network Appliances | Network Performance | Packet Shaping | QOS