PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
Posted: November 24, 2008 | Premiered: November 23, 2008


Topics:  Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

BOOK - Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Collaboration | Customer Satisfaction | Databases | Mobile Device Management | Mobile Workers | Routing | Unified Messaging | Unified Messaging Systems

WEBCAST - Join Microsoft IT Pro Evangelist, Harold Wong, for this informative webcast to learn more about:
Posted: November 18, 2008 | Premieres: December 4, 2008


Topics:  Email Management | Email Management Software | Email Software | Microsoft Exchange | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Email Management | ROI | Telecommunications Software | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  IVR | LAN | ROI | Security | Unified Messaging | Unified Messaging Systems | Vendors | WAN

WHITE PAPER - Network management is a complex topic and in today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization.
Posted: November 11, 2008 | Published: November 11, 2008


Topics:  Network Infrastructure | Network Management | Security | Systems Management | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - This paper describes how intelligent and reliable messaging services can make opportunities for business through asynchronous communications between both individuals and business processes.
Posted: October 8, 2008 | Published: October 7, 2008


Topics:  Collaboration | Email Security Services | Enterprise | Security | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper describes the challenges operators face in next generation service delivery and how TPSDA helps operators transform their networks to realize mass-market delivery of profitable blended voice, video and data services.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Models | DSL | IPTV | Network Management | TCO | Unified Messaging | Unified Messaging Systems

WEBCAST - Listen to this webcast to learn the current market dynamics of Unified Collaborative Communications and about a new solution that transforms traditional video conferencing into visual communication.
Posted: September 30, 2008 | Premiered: September 30, 2008


Topics:  Communications Networks | Communications Software | Desktop Management | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems

VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

PODCAST - Join a wireless technologies specialist as he counts down the five critical considerations when investigating a mobile unified communications solution.
Posted: September 15, 2008 | Premiered: September 15, 2008


Topics:  Integrated Access Devices | Mobile Device Management | Unified Messaging | Unified Messaging Systems

WHITE PAPER - Unified communications (UC) is one of the most widely discussed topics in IT today. Read this Expert Lesson and explore the applications, technology, and benefits of Mobile UC.
Posted: September 10, 2008 | Published: September 10, 2008


Topics:  Business Processes | Mobile Device Management | Productivity | Security | Unified Messaging | Unified Messaging Systems | WLAN

WEBCAST - In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board.
Posted: September 2, 2008 | Premiered: September 25, 2008


Topics:  Internet | IP Telephony | Network Management | Telephony Services | Unified Messaging Systems