WHITE PAPER - Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.
Posted: February 8, 2012 | Published: January 27, 2012


Topics:  Certification Programs | Routing | Security | Switching | Testing | Training | Training and Educational Services | WLAN

CASE STUDY - This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.
Posted: May 31, 2011 | Published: May 31, 2011


Topics:  Data Center Management | Data Centers | IT Service Management | Staffing | Training | Training and Educational Services | Training Software

WHITE PAPER - The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.
Posted: October 19, 2010 | Published: October 18, 2010


Topics:  Business IT Alignment | Change Management | CIOs | Configuration Management | IT Best Practices | IT Service Management | ITIL | Training and Educational Services | Training Software

WHITE PAPER - In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Certification Programs | Engineering Services Industry | Linux | Linux Desktop Environment | Linux Server Hardware | Training and Educational Services

WHITE PAPER - The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.
Posted: August 9, 2010 | Published: August 9, 2010


Topics:  Certification Programs | Desktop Management | Training | Training and Educational Services | Windows 7

WHITE PAPER - There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
Posted: September 22, 2009 | Published: September 22, 2009


Topics:  Certification Programs | Configuration Management | Routing | Routing Protocols | Training | Training and Educational Services | Wireless Networks | Wireless Security

WHITE PAPER - In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
Posted: March 16, 2009 | Published: March 13, 2009


Topics:  Best Practices | Human Resources Services | Knowledge Management | Project Management | Training and Educational Services

WHITE PAPER - This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.
Posted: December 10, 2008 | Published: January 9, 2007


Topics:  Certification Programs | eLearning | LMS | Management Training | Professional Organizations | Project Management | Training and Educational Services