WHITE PAPER - Read this informative brief to learn why mobile work isn't a short-term workplace trend, what challenges the mobile workforce creates for IT, and recommended policies and practices for meeting business needs.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Collaborative Applications Software | Databases | Laptop Computers | Mobile Workers | Productivity | Remote Access Protocols | Remote Access Software | Remote Computing | Remote Office Connectivity | Security

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - As IT managers embrace virtualization to meet important cost reduction and management initiatives, they need to understand the limits that the WAN imposes when remote users try to access consolidated applications from a virtualized data center.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  IT Managers | Remote Access Protocols | Remote Access Security | Remote Computing | Server Consolidation | Server Virtualization | SOA

VIRTUAL SEMINAR - Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality.
Posted: September 9, 2008 | Published: September 8, 2008


Topics:  Network Architectures | Network Infrastructure | Network Management | Remote Access Protocols | Remote Access Software | Remote Computing | Server Virtualization | Server Virtualization Software

WHITE PAPER - This paper discusses the advantages of using SuperSockets with Dolphin Express to build scalable, high performance and highly cost-effective Oracle RAC clusters with industry standard servers and Dolphin components.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Architectures | Cluster Management | Databases | Grid Computing | Hardware | High Performance Computing | Mainframe Operating Systems | Oracle (Product) | Remote Access Protocols

TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008


Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing

CASE STUDY - Using Mobility XE, VNSNY's clinicians are now able to focus more of their attention on their patients and not on the technologies they use.
Posted: June 27, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Data Security | Internet Security | Network Management | Remote Access Protocols

WHITE PAPER - This paper describes how F5's Advanced Client Authentication module works to protect your application infrastructure while increasing your server capacity by offloading authentication processing.
Posted: April 28, 2008 | Published: April 1, 2006


Topics:  Access Control | Application Infrastructure | Authentication | Remote Access Protocols | Remote Access Routers | Remote Access Security | Remote Access Software

WHITE PAPER - Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing. Each WANJet appliance has a deep understanding of the CIFS protocol and can therefore act on behalf of a CIFS client and server to make t...
Posted: April 28, 2008 | Published: March 1, 2006


Topics:  Application Deployment | Application Life-Cycle Management | Business Intelligence | File Sharing Protocols | File Transfer Protocols | Remote Access Protocols | Remote Procedure Calls | Windows

WHITE PAPER - Intel® Centrino® with vPro™ technology-based notebooks and Intel® Core™2 processor with vPro™ technologybased desktop PCs1 deliver built-in security and remote management capabilities to meet critical business c.
Posted: March 10, 2008 | Published: January 1, 2007


Topics:  Dual Core Processors | Mobile Device Management | Processors | Remote Access Protocols | Remote Network Management | Servers | Wireless Computing