WHITE PAPER - Uncover five key technical elements essential to supporting the new model for business communications.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Communications Software | Mobile Device Management | Mobile Workers | Remote Access Software | Remote Offices | Remote Users | Smart Phones | Social Networking | Unified Messaging | Unified Messaging Systems | Videoconferences

WHITE PAPER - Uncover analysis of the findings in two surveys revealing workers’ attitudes about employee engagement, productivity, and communication technologies.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  Communications Software | File Sharing Protocols | Instant Messaging | IP Phones | Remote Users | SIP | Smart Phones | Social Networking | Unified Messaging | Videoconferences

ESSENTIAL GUIDE - The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business.
Posted: February 9, 2012 | Published: February 9, 2012


Topics:  CIOs | Cloud Computing | Consumer Market | Management of Change | Mobile Device Management | Mobile Workers | Project Management | ROI | Smart Phones | Social Networking | Tablet PC | Workforce Planning

EGUIDE - As the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  Handheld Device Security | Mobile Device Management | Security Management | Security Policies | Security Tokens | Social Networking | Web Application Security

WHITE PAPER - Take your unified communications to the next level by extending “the conversation” across multiple areas of your business.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  Collaboration | Collaborative Applications Software | Communications Software | Email | Email Software | Instant Messaging | Instant Messaging Software | Smart Phones | Social Networking | Tablet PC | Unified Messaging | Unified Messaging Systems | Videoconferences | Videoconferencing Software

EGUIDE - This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Facebook, Twitter, and LinkedIn have taken social media by storm, but widespread adoption of social networking systems in manufacturing has not taken off. In this guide, learn best practices for implementing social media software and highlights of the business benefits provided.
Posted: February 8, 2012 | Published: February 8, 2012


Topics:  ERP | ERP Software | Manufacturing | Manufacturing Industry | Manufacturing Industry Organizations | Manufacturing Software | Manufacturing Systems | Social Networking | Software Selection | Systems Integration

EGUIDE - Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Social Networking | Web 2.0

EGUIDE - Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Social Networking | Web 2.0

EGUIDE - This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
Posted: February 8, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Mobile CRM | Social Networking | Web 2.0

ESSENTIAL GUIDE - Today, security pros must fight on multiple fronts as cybercriminals find new ways to exploit customers and their users. In this Information Security Essential Guide, get a comprehensive look into today’s threat landscape and gain new strategies to tackle emerging cyberattacks.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  Malware | Mobile Device Management | Security Management | Security Standards | Security Threats | Social Networking | Vulnerability Management

WHITE PAPER - This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: February 7, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Marketing | Social Computing | Social Networking

EBOOK - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CEOs | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EBOOK - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EGUIDE - This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  CRM | Customer Loyalty | Customer Service | Social Networking | Web 2.0