WHITE PAPER - This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.
Posted: February 7, 2012 | Published: February 7, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Marketing | Social Computing | Social Networking

EBOOK - This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CEOs | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

EBOOK - This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: February 7, 2012 | Published: February 6, 2012


Topics:  CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Service | Social Computing | Social Networking | Web 2.0 | Web Analytics

PRESENTATION TRANSCRIPT - Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  Application Integration | Cloud Computing | Cloud Management | Data Integration | Middleware | NetWeaver | SAP (Product) | Social Computing | Software as a Service | Web Services

VIDEO - The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: January 31, 2012 | Premiered: January 31, 2012


Topics:  Application Integration | Cloud Computing | Cloud Management | Data Integration | Middleware | NetWeaver | SAP (Product) | Social Computing | Software as a Service | Web Services

PRESENTATION TRANSCRIPT - This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.
Posted: January 25, 2012 | Published: January 25, 2012


Topics:  Consumer Market | Desktop Virtualization | Email | Email Security | Mobile Device Management | Mobile Workers | Social Computing | Social Networking

IT BRIEFING - Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Posted: January 23, 2012 | Published: January 23, 2012


Topics:  Analytic Applications Software | CIOs | Cloud Computing | Data Analytics | Data Security | Platform as a service | Security | Social Computing | Social Networking

WHITE PAPER - This pivotal resource offers valuable insight into 7 security predictions for the coming year, as well as ways in which your organization can prepare for whatever lurks on the horizon.
Posted: January 18, 2012 | Published: January 18, 2012


Topics:  Cloud Computing | Cloud Security | Cybersecurity | Handheld Device Security | Internet Security | Security | Security Best Practices | Security Management | Security Policies | Security Threats | Smart Phones | Social Computing | Social Networking | Wireless Security

WHITE PAPER - New technology and the expanding role of the Internet are forever changing social relationships, management philosophies, and business models around the world. Access this white paper for insights into current mobile computing trends and recommendations for making the most out of these trends in the enterprise.
Posted: December 28, 2011 | Published: December 23, 2011


Topics:  Business IT Alignment | Consumer Electronics Equipment | Mobile Device Management | Mobile Workers | Smart Phones | Social Computing

WHITE PAPER - In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.
Posted: December 27, 2011 | Published: December 22, 2011


Topics:  Cloud Computing | Cloud Management | Collaboration | Social Computing | Social Networking | Supply Chain Collaboration | Supply Chain Management | Supply Chains

WHITE PAPER - This white paper offers analysis of IDC surveys conducted in autumn 2011 of top IT leaders in Europe on the proliferation of social media and new access devices and their implications for business and government organizations.
Posted: December 27, 2011 | Published: October 1, 2011


Topics:  IT Management | Mobile CRM | Mobile Device Management | Mobile Workers | Security | Security Management | Security Policies | Security Threats | Social Computing | Social Networking

WHITE PAPER - As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.
Posted: November 17, 2011 | Published: November 17, 2011


Topics:  Analytic Applications Software | Customer Service | Digital Asset Management | Mobile CRM | Mobile Device Management | Mobile Workers | Social Computing | Social Networking | Supply Chain Management

WHITE PAPER - This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: November 17, 2011 | Published: November 17, 2011


Topics:  Channel Management | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Digital Asset Management | eCommerce Services | Social Computing

WHITE PAPER - Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: October 21, 2011 | Published: August 12, 2010


Topics:  Communications Networks | Communications Systems | Social Computing | Social Networking

WHITE PAPER - This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.
Posted: October 21, 2011 | Published: January 19, 2011


Topics:  Social Computing | Social Networking