PODCAST - In this podcast, our expert will address five common Business Process Management (BPM) pitfalls and how to overcome them.
Posted: November 6, 2008 | Premiered: November 6, 2008


Topics:  Application Performance Management | Business Continuation Services | Business Process Management | Business Processes | Disaster Recovery | Risk Management | Service Process Optimization Software | Troubleshooting

WEBCAST - In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results.
Posted: November 6, 2008 | Premiered: November 6, 2008


Topics:  Application Performance Management | Business Continuation Services | Business Process Management | Business Processes | Disaster Recovery | Risk Management | Service Process Optimization Software | Troubleshooting

PODCAST - Listen to this Podcast today to learn how to improve service by providing proactive service assurance to detect problems before they impact end users.
Posted: October 31, 2008 | Premiered: October 30, 2008


Topics:  Business Intelligence | ERP | Network Management | Service Process Optimization Software | Troubleshooting | Web Services

WEBCAST - This webcast walks you through the steps to create an automation plan that will reduce errors and increase service availability and efficiency. You will hear world-renowned IT analyst Judith Hurwitz's recommendations for designing an automation plan.
Posted: September 18, 2008 | Premiered: September 23, 2008


Topics:  Business Continuity Planning | Compliance (Systems Operations) | Cooling Equipment | Cost Benefit Analysis | Data Center Management | Data Centers | Error Handling | Power Supplies | Professional Services Automation Software | Service Process Optimization Software | TCO | Workflow Management Coalition

WEBCAST - Walking through a sample IT process, this webcast highlights the typical break points where manual IT processes can start increasing risk, error rates, compliance and general disorder in an IT operation.
Posted: July 29, 2008 | Premiered: July 29, 2008


Topics:  Business Process Management | Business Process Management Software | Data Center Management | Data Centers | Professional Services Automation Software | Service Process Optimization Software | Workflow Software

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance and availability.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Performance Management | Application Performance Management Software | Customer Loyalty | Data Quality | Microprocessors | Productivity | Quality Control | Server Software | Service Process Optimization Software | SOA | Software Quality Assurance | TCO | Troubleshooting | Web Services

WHITE PAPER - The challenges facing SPs today are not so different from the ones enterprise organizations have faced for years when dealing with IP-based application delivery. This paper discusses how they face these challenges.
Posted: April 28, 2008 | Published: September 1, 2007


Topics:  Network Performance | Network Security | Networking | Networking Hardware | Service Process Optimization Software | TCP/IP

WHITE PAPER - Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits.
Posted: February 21, 2008 | Published: January 1, 2005


Topics:  Best Practices | Business Performance Management | Business Process Automation | Business Process Management Software | Cost Benefit Analysis | Distribution Centers | ERP | ERP Software | Manufacturing Software | Portfolio Management | Professional Services Automation Software | Professional Services Industries | Service Process Optimization Software | Spend Management | Supply Chains | Warehouse Management | Workforce Management Software

WHITE PAPER - This whitepaper describes how a service availability solution should lay out a method for managing all service delivery components, representing them as a single, unified solution for both operations and the business.
Posted: November 10, 2006 | Published: August 1, 2006


Topics:  Communications Networks | Downtime | High Availability | Network Event Correlation | Network Monitoring Software | Network Performance | Network Performance Management Software | RAS (Reliability, Availability, Serviceability) | Service Process Optimization Software