WHITE PAPER - IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Budgeting | Business Intelligence | Business Intelligence Software | ERP | Reporting Software | Self-Service Applications Software

WHITE PAPER - Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, and optimizing your storage while lowering operating costs.
Posted: November 28, 2007 | Published: May 1, 2007


Topics:  Business Intelligence | Clustering | Data Storage | Data Warehouses | Database Management | Database Performance Management | DB2 | IT Spending | Logical Partitions | Query Tools | Self-Service Applications Software | Server Management

PRODUCT OVERVIEW - SecureLogin Self Service Password Reset is a cost effective enhancement to SecureLogin Single Sign-On.
Posted: July 6, 2004 | Published: June 1, 2004


Topics:  Password Management Software | Self-Service Applications Software

BROCHURE - VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged.
Posted: May 18, 2004 | Published: May 1, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

PRODUCT LITERATURE - Encourage Customer Self-Service and Reduce Costs by Intelligently Deflecting Email Service Requests from Assisted Service Channels.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Email Management Software | Natural Language Processing Software | Search Engines | Self-Service Applications Software

DATA SHEET - InQuira is a complete platform for automated web self-service--enabling companies to intelligently interact with their customers for both sales and service requests.
Posted: May 13, 2004 | Published: May 1, 2004


Topics:  Customer Interaction Services | Natural Language Processing Software | Search Engines | Self-Service Applications Software

BROCHURE - InQuira is the premier provider of Automated Self-Service Search Technology for Web-Based Sales and Service.
Posted: May 13, 2004 | Published: April 1, 2004


Topics:  Customer Service | Natural Language Processing Software | Search Engines | Self-Service Applications Software

BROCHURE - infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes ? Incident, Problem, Change, Configuration, Service Level and Release Management.
Posted: February 25, 2004 | Published: February 24, 2004


Topics:  Configuration Management | Customer Interaction Services | Customer Support Software | Help Desk Software | IT Service Management | ITIL | Portals | Self-Service Applications Software

SOFTWARE DEMO - The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links.
Posted: January 30, 2004 | Published: January 1, 2001


Topics:  Customer Support Software | Help Desk Software | Self-Service Applications Software | Small Businesses

PRESS RELEASE - The SupportSoft RTSM platform, serves as the technology foundation for all of SupportSoft's products, helping enterprises operating in real-time avoid or resolve technology-related problems by automating technical support.
Posted: November 9, 2003 | Published: November 1, 2003


Topics:  Business Service Management Software | Customer Support Software | Real Time Enterprise | Self-Service Applications Software