WHITE PAPER - Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: May 18, 2011 | Published: May 18, 2011


Topics:  Contact Centers | Help Desk Management | Help Desks | Scripting | Scripting Languages | Service Creation | Service Creation Tools | Text Editors

WHITE PAPER - Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.
Posted: February 12, 2010 | Published: February 12, 2010


Topics:  Mobile Device Management | Mobile Workers | Remote Office Connectivity | Scripting | TCP | TCP/IP | WAN | WAN Hardware | Wireless Networks | Wireless Security