WHITE PAPER - Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. This paper outlines seven reasons for adopting SaaS security.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Business Processes | Data Security | Email Security | Hardware | Network Performance | SLA | Software | Software as a Service

WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Process Management | ERP | Service Level Management | Six Sigma | SLA | Systems Management

WHITE PAPER - In the world of IT, Green Storage means two things: balancing the budget and looking for ways to reduce our impact on the environment.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Environmental Compliance | Environmental Industry | Environmental Law | SLA | Storage Best Practices | Storage Infrastructure | UPS

WEBCAST - This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
Posted: October 7, 2008 | Premiered: October 7, 2008


Topics:  Customer Service | ITIL | Service Level Management | SLA | SLA Management Services

WHITE PAPER - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Change Management | IT Infrastructure Library | ITIL | ITSM | Service Level Management | SLA

WHITE PAPER - This article explains how Content Delivery Networks (CDNs) are helping companies to speed rich content to wider audiences.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Bandwidth Management | Content Delivery | Rich Media Content Management | Rich Media Formats | SLA | Streaming Video Software | Video-on-Demand | Web Development | Web Site Design

WHITE PAPER - This paper offers several strategies for IT managers to consider in increasing company productivity.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | IP | Networking | Productivity | Security | SLA | SMBs | TCO | VPN | Wireless Applications Software

WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Backups | Business Intelligence | Data Storage | Disaster Recovery | SLA | Virtual Tape Libraries

WHITE PAPER - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Dashboards | Data Integration | Data Warehouses | ERP | SLA

WHITE PAPER - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Customer Satisfaction | ERP | Performance Testing | SLA | SOA | Web Services

WHITE PAPER - This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Server Virtualization | SLA | SOA | Web Application Security | Web Services | Web Services Management

WHITE PAPER - In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Application Monitoring | Application Performance Management | Collaboration | High Availability | Portfolio Management (IT Management) | SLA

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WEBCAST - Dot Hill's Green Storage webcast with Tom Sheffield demonstrates practical ideas to reduce waste and conserve energy.
Posted: September 23, 2008 | Premiered: September 23, 2008


Topics:  Environmental Compliance | Environmental Industry | Environmental Law | SLA | Storage Best Practices | Storage Infrastructure | UPS

WHITE PAPER - This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Email Management | Email Management Services | SLA | Storage Management | Storage Management Services | Unified Messaging | Virus Detection Software