WHITE PAPER - Learn what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more.
Posted: November 10, 2008 | Published: November 6, 2008


Topics:  Channel Management | Continuous Data Protection | IT Best Practices | Management Service Providers | Regulatory Compliance | SLA | SLA Management Services | VARs

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This paper details an approach to significant and lasting improvements in service management outcomes also to provide IT organizations with help in establishing and running formal continual improvement programs as well as in executing operational ITSM.
Posted: February 7, 2007 | Published: December 1, 2006


Topics:  Business IT Alignment | CMDB | Cost Benefit Analysis | IT Best Practices | IT Service Centers | IT Service Management | ITIL | ROI | Service Level Management | SLA | SLA Management Services

WHITE PAPER - The Infosys VoIP Service Operations Solution gives you complete and vastly simplified control over your VoIP services.
Posted: October 19, 2005 | Published: April 1, 2005


Topics:  Dashboards | Network Management Services | Network Monitoring | Network Performance | SLA Management Services | Systems Integration Services | VoIP