WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

DATA SHEET - This 10-step module for compliance implementation serves as a reference tool to ensure continuous compliance in your organization.
Posted: October 7, 2008 | Published: October 3, 2008


Topics:  Database Management | Regulations | Regulatory Compliance | Remote Support Services | Systems Implementation | Systems Maintenance

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of...
Posted: July 3, 2008 | Published: July 3, 2008


Topics:  CRM | ERP | Human Resources Services | Project Management | Remote Support Services | ROI | Software as a Service

WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
Posted: July 2, 2008 | Premiered: July 2, 2008


Topics:  IT Service Management | Remote Support Services | ROI

CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
Posted: July 2, 2008 | Published: June 25, 2006


Topics:  Call Center Management | Customer Satisfaction | Remote Support Services | Web Services

PODCAST - This podcast examines how an enterprise content delivery network (eCDN) can help your company distribute content closer to remote users while maintaining high availability, DOS protection, and compliance requirements.
Posted: April 28, 2008 | Premiered: April 28, 2008


Topics:  Content Networking | DOS | High Availability | Remote Access Routers | Remote Access Software | Remote Support Services | Remote Users | Web Application Security