WHITE PAPER - Read this informative brief to learn why mobile work isn't a short-term workplace trend, what challenges the mobile workforce creates for IT, and recommended policies and practices for meeting business needs.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Collaborative Applications Software | Databases | Laptop Computers | Mobile Workers | Productivity | Remote Access Protocols | Remote Access Software | Remote Computing | Remote Office Connectivity | Security

WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

WHITE PAPER - TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business Intelligence | ERP | Remote Computing | Remote Offices | Teleconferencing Services | Teleconferencing Software | VoIP

WHITE PAPER - Download this paper today and discover the payoff for implementing mobile WAN optimization across your enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Collaboration | Data Centers | Enterprise Systems | Mobile Workers | Remote Computing | Remote Users | WAN | Wi-Fi

WHITE PAPER - In this white paper, find out how WAFS, WAN optimization, compression, and Web acceleration technologies have come together into one powerful solution: Wide-area Data Services (WDS).
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Backups | Data Centers | Enterprise | LAN | NAS | Remote Computing | Remote Network Management | Remote Offices | WAN

WHITE PAPER - In this paper, see how wide-area data services (WDS) is now having tremendous success in enabling server virtualization and remote site consolidation.
Posted: October 31, 2008 | Published: October 31, 2008


Topics:  Data Centers | Enterprise | IT Infrastructure | LAN | Remote Computing | Remote Network Management | Remote Offices | Server Virtualization | WAN

WEBCAST - Please join us for a webinar featuring a detailed overview of the differences between the 3 primary management strategies for Exchange in the marketplace today: on-premise, hosting and remote managed services.
Posted: October 9, 2008 | Premiered: October 9, 2008


Topics:  Email Management | Email Server Software | Hosting Services | Microsoft Exchange | Network Management | Remote Computing | Remote Offices

WHITE PAPER - Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Fixed-mobile Convergence | LAN | Mobile Device Management | Mobile Workers | PBX | Productivity | Remote Computing | Remote Users | Wireless Computing | Wireless Networks

CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Contact Center Management | Customer Service | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Customer Service | Metrics | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | SMBs | Technical Support Staff

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Productivity | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | Technical Support Staff

WHITE PAPER - As IT managers embrace virtualization to meet important cost reduction and management initiatives, they need to understand the limits that the WAN imposes when remote users try to access consolidated applications from a virtualized data center.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  IT Managers | Remote Access Protocols | Remote Access Security | Remote Computing | Server Consolidation | Server Virtualization | SOA

WHITE PAPER - Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Employee Monitoring | LAN | Laptop Computers | Mobile Device Management | Mobile Workers | Remote Computing | Remote Office Connectivity | Remote Offices | Remote Users | Security | Software | VPN

VIRTUAL SEMINAR - Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality.
Posted: September 9, 2008 | Published: September 8, 2008


Topics:  Network Architectures | Network Infrastructure | Network Management | Remote Access Protocols | Remote Access Software | Remote Computing | Server Virtualization | Server Virtualization Software