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	Build a New Business Model Using a Remote Support Solution sponsored by NTR Global CASE STUDY - In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Contact Center Management \| Customer Service \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution sponsored by NTR Global CASE STUDY - In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Customer Service \| Metrics \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| SMBs \| Technical Support Staff

	Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support sponsored by NTR Global WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Call Centers \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| ROI \| Technical Support Staff

	Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution sponsored by NTR Global CASE STUDY - By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Productivity \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Small Business VoIP: The Basics sponsored by Cisco Systems, Inc. WHITE PAPER - Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Home Offices \| Mobile Workers \| Remote Access Security \| Remote Access Software \| Remote Office Connectivity \| Remote Offices \| Remote Users \| VoIP

	The Power of Connections: The Benefits of Virtual Private Networks (VPN) sponsored by Cisco Systems, Inc. WHITE PAPER - VPNs let branch offices and offsite workers connect to the company network over the Internet. Sophisticated encryption protects voice and data traffic every step of the way. VPNs can help your employees work more productively. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Mobile Workers \| Remote Access Software \| Remote Office Connectivity \| Remote Offices \| Remote Users \| VPN

	Citrix Delivery Center Live! sponsored by Citrix PRODUCT LITERATURE - Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality. Posted: September 9, 2008 \| Published: September 8, 2008 Topics: Remote Access Protocols \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| Remote Support Services \| Windows

	Distributed Capture Platforms: Reducing Costs, Removing Bottlenecks and Mitigating Risks sponsored by EMC Corporation WHITE PAPER - This white paper explores the trend of remote workforces and the implications remote staff can have on business processes. It also discusses how a distributed capture strategy can help resolve issues related to these developments. Posted: August 21, 2008 \| Published: August 15, 2008 Topics: Business Processes \| Document Management \| Document Management Software \| Financial Services Industry \| Health Care Industry \| Multifunction Peripheral Hardware \| Remote Access Software \| Remote Network Management \| Remote Offices \| Remote Users \| Virtual Offices

	On Demand Remote Desktop Support Trial sponsored by NTR Global TRIAL SOFTWARE - Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office. Posted: August 6, 2008 \| Published: August 6, 2008 Topics: Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Support Services \| Remote Users \| Technical Support Staff

	Protecting Your Business From the Lurking Evil in Your Network sponsored by Juniper Networks, Inc. WEBCAST - This webcast discusses the evolution of security risks and how the network identifies and mitigates them. It also explains solutions that help proactively reduce or prevent the impacts of the evolving threats. Posted: July 30, 2008 \| Premiered: July 1, 2008 Topics: Device Control Software \| Firewall Management \| Malware \| Network Security \| Remote Access Hardware \| Remote Access Software \| Risk Management \| VPN

	A Healthy Dose of Remote Access for Healthcare Organizations sponsored by Citrix Online - GotoMyPC WHITE PAPER - More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond... Posted: July 3, 2008 \| Published: July 3, 2008 Topics: Health Care Applications Software \| Health Care Industry \| Regulatory Compliance \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity

	Turn a Limited VPN Connection into Anytime, Anywhere Remote Access sponsored by Citrix Online - GotoMyPC WEBCAST - Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote... Posted: July 3, 2008 \| Premiered: January 10, 2008 Topics: Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| VPN

	Remote Access: How to Maintain Security and Decrease the Burden on IT sponsored by Citrix Online - GotoMyPC WEBCAST - There's no doubt that remote access is a great way to increase employee productivity. But what about the IT Manager who needs to set up the network, keep it secure and maintain all those remote-access accounts? Here's a bit of news... Posted: July 3, 2008 \| Premiered: February 21, 2008 Topics: Endpoint Security \| Network Security \| Remote Access Software \| Remote Computing \| Remote Network Management

	Increase First Contact Resolution: The Key to Superior Support sponsored by Citrix Online - GotoAssist WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: Customer Satisfaction \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| ROI

	Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services sponsored by Citrix Online - GotoAssist WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Posted: July 2, 2008 \| Premiered: January 1, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing

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Special Report

Protecting Your Business From the Lurking Evil in Your Network
sponsored by Juniper Networks, Inc.

This webcast discusses the evolution of security risks and how the network identifies and mitigates them. It also explains solutions that help proactively reduce or prevent the impacts of the evolving threats.

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