ANALYST REPORT - This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
Posted: March 9, 2010 | Published: September 1, 2009


Topics:  Best Practices | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Self-Service Applications Software

WHITE PAPER - This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
Posted: March 9, 2010 | Published: March 5, 2010


Topics:  Call Centers | CRM | CRM Services | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Productivity | Social Networking

ANALYST REPORT - The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
Posted: March 9, 2010 | Published: June 1, 2009


Topics:  Benchmark Testing | Best Practices | Call Center Management | Call Centers | CRM | CRM Software | Customer Satisfaction | Customer Service | Customer Service Best Practices | ERP | Metrics | Performance Testing | Productivity

CASE STUDY - Increased market challenges from new and old competitors meant that IMP had to look for new ways to innovate its business, while at the same time reducing IT management costs. Read this case study to learn how IMP utilized solutions from Micro Focus to successfully migrate their business critical application off mainframe to the Windows platform.
Posted: March 5, 2010 | Published: December 1, 2009


Topics:  Application Deployment | Business Continuity Planning | Enterprise Applications Software | IT Infrastructure | IT Management | IT Spending | Productivity | Windows Server Software

PRESENTATION TRANSCRIPT - Uncertain of how the new features of Windows 7 Professional can benefit your organization? This presentation transcript explores several of the new capabilities of this operating system in-depth. Learn how to leverage these new features to improve efficiency, productivity and security
Posted: March 4, 2010 | Published: February 24, 2010


Topics:  Desktop Management | Enterprise Computing | Operating Systems | Productivity | Software Selection | Software Upgrades | Windows | Windows Security | Windows Vista

WHITE PAPER - New generations of network equipment continue to be more reliable than previous generations. Meanwhile, the applications running across the network have become more ubiquitous and more demanding. Underlying this cycle, the network has become much more important to businesses of all sizes — including midmarket firms — and in all industries.
Posted: March 4, 2010 | Published: August 1, 2009


Topics:  Bandwidth Management | LAN | LAN Switches | Network Appliances | Network Infrastructure | Network Management | Network Security | Productivity | ROI

EGUIDE - Convincing upper management to make the move to Windows Server 2008 requires extensive research and planning. In this expert E-Guide, brought to you by SearchWindowsServer.com and Microsoft, you will gain insight into the top reasons to migrate to Windows Server 2008.
Posted: March 2, 2010 | Published: March 2, 2010


Topics:  Desktop Management | IT Management | Operating Systems | Productivity | Software Selection | Software Upgrades | Terminal Server Software | Windows Server Software

EGUIDE - Many of today’s IT pros are struggling to make effective use of Office 2007 collaboration features. In this expert E-Guide, brought to you by SearchEnterpriseDesktop.com and Microsoft, you will gain clear insight into Office 2007’s unique collaboration offerings.
Posted: March 2, 2010 | Published: March 2, 2010


Topics:  Collaboration | Collaborative Applications Software | Collaborative Product Development | Enterprise Computing | Intranets | IT Managers | Microsoft Office | Productivity | Software Development Tools

CASE STUDY - The IT staff of Joyce Meyer Ministries, an international nonprofit, wanted to reduce server growth while giving remote offices access to corporate applications. Virtualization was the logical option, but VMware was too expensive to deploy remotely. Read this case study to learn about the features and benefits of the Microsoft solution they adopted.
Posted: February 24, 2010 | Published: January 22, 2010


Topics:  Microsoft Hyper-V | Productivity | Remote Office Connectivity | Remote Offices | Server Consolidation | Server Management | Server Virtualization | Server Virtualization Software | Storage Hardware | Virtual Machine | Windows Server Software

WEBCAST - Uncertain of how the new features of Windows 7 Professional can benefit your organization? This webcast and podcast explore several of the new capabilities of this operating system in-depth. Learn how to leverage these new features to improve efficiency, productivity and security.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Operating Systems | Productivity | Windows | Windows 2000 | Windows 98 | Windows CE | Windows Me | Windows NT | Windows Security | Windows Server 2003 | Windows Vista | Windows XP

PODCAST - Uncertain of how the new features of Windows 7 Professional can benefit your organization? This podcast explore several of the new capabilities of this operating system in-depth. Learn how to leverage these new features to improve efficiency, productivity and security.
Posted: February 24, 2010 | Premiered: February 24, 2010


Topics:  Operating Systems | Productivity | Windows | Windows Security | Windows Server Software | Windows Vista | Windows XP

ANALYST REPORT - This Forrester report examines a variety of cost-reduction techniques by budget category and impact.
Posted: February 22, 2010 | Published: March 22, 2008


Topics:  Budgeting | CFOs | CIOs | Cost Benefit Analysis | Operational Metrics (Systems) | Productivity | QOS

WHITE PAPER - This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Posted: February 19, 2010 | Published: July 1, 2009


Topics:  Application Integration | Applications Management | CIOs | Field Force Automation | Handheld Devices | Information Management | Mobile Device Management | Mobile Workers | Productivity | Smart Phones | TCO | Unified Messaging

ANALYST REPORT - In this analyst report, Forrester Consulting examines the total economic impact and potential return on investment (ROI) enterprises can realize by deploying mobility solutions using BlackBerry® smartphones and BlackBerry® Enterprise Server software.
Posted: February 19, 2010 | Published: February 19, 2010


Topics:  Economic Environment | Mobile Device Management | Mobile Device Management Software | Mobile Middleware | Productivity | ROI | Server Software | Smart Phones

IT BRIEFING - This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users.
Posted: February 19, 2010 | Published: February 19, 2010


Topics:  Collaboration | Collaborative Applications Software | Mobile Device Management | Mobile Middleware | Mobile Workers | Productivity | Remote Users | ROI | Smart Phones | Unified Messaging