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	Strategic Performance Management in Government and Public Sector Organizations sponsored by Actuate WHITE PAPER - There is an increasing number of Performance Management initiatives across the public sector, but the assessment of the results for these initiatives are more anecdotal than comprehensive. Posted: December 3, 2008 \| Published: December 3, 2008 Topics: Collaboration \| Predictive Performance Management

	Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? sponsored by Genesys WHITE PAPER - This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. Posted: June 3, 2008 \| Published: January 1, 2006 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Predictive Performance Management \| Real-time Analytical Software \| ROI \| User Experience

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