WEBCAST - This webinar, moderated by Gerhard Gschwandtner, focused on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
Posted: December 3, 2008 | Premiered: December 3, 2008


Topics:  Business Processes | CRM | Sales

WHITE PAPER - This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
Posted: December 2, 2008 | Published: March 1, 2005


Topics:  Best Practices | Business Intelligence | Business Intelligence Software | Business Process Management | Business Process Management Software | CRM | Financial Services | Fraud Detection | Marketing | Systems Implementation

BOOK - This article provides an overview of the integrated Sun™ platform, outlines the steps for optimizing MySQL™ Server on Sun x64 servers, and describes benchmark results for solutions with Sun Fire™ X4100 servers.
Posted: December 2, 2008 | Published: November 27, 2008


Topics:  CRM | Databases | Enterprise | LAMP | Mainframe Computers | Mainframe Networking Hardware | Mainframe Operating Systems | Mainframe Server Hardware | MySQL | Server Management | Server Virtualization

CASE STUDY - After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Banking Industry | Banking Services | Banking Software | CRM | Debit Cards | Web Services

CASE STUDY - CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | CRM | Customer Service | IT Service Management | IT Systems | SOA | Systems Management

WHITE PAPER - In these uncertain times, you can't afford not to maximize the value of your information. Download this white paper to learn the right steps to managing your enterprise data for faster, more cost-effective business operations.
Posted: November 30, 2008 | Published: November 27, 2008


Topics:  CRM | Data Quality | Data Security | Enterprise | ERP | Information Management | Sales

WHITE PAPER - This whitepaper defines the concept of Sales P3, which represent the core elements of building a world class sales organization.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Best Practices | CRM | Manufacturing | Marketing | Performance Testing | Sales | Scalability Testing

WHITE PAPER - Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Brand Loyalty | CRM | Customer Satisfaction | Email Marketing | Internet | Social Computing | Social Networking

WHITE PAPER - This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | CRM Services | CRM Software | Customer Self-Service | Customer Support Software | ERP | ERP Software | SOA | Web Services | Web Services Architecture | Web-Based Self-Service

WHITE PAPER - This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Change Management | CRM | CRM Software | Data Migration | Enterprise | Marketing | Network Configuration Management | Network Management | SMBs

WHITE PAPER - Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | CRM | Enterprise Architectures | Enterprise Systems | ERP | Globalization | SOA | Software

BOOK - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Business Intelligence | CRM | Enterprise | SIP | SMBs | SOA | VoIP

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

CASE STUDY - Learn how Convex Plastics adopted Microsoft Dynamics AX to meet Enterprise Resource Planning (ERP) needs. This integrated business solution has exceeded the company's expectations.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Databases | ERP | Inventory Management | Manufacturing Industry | Manufacturing Systems | SQL | SQL Server | Supply Chain Management

BROCHURE - Read this white paper to learn how chemical manufacturers can gain a competitive advantage by using Microsoft Dynamics business management solutions.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Processes | Chemical Industry | CRM | Manufacturing Software | Manufacturing Systems | Regulatory Compliance | SQL Server | Supply Chain Management