WHITE PAPER - A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.
Posted: December 21, 2009 | Published: January 1, 2008


Topics:  Business Management | Business Models | Business Process Management | Business Process Modeling | Business Processes | Oracle (Product) | Productivity | SOA

EZINE - In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.
Posted: December 12, 2011 | Published: December 12, 2011


Topics:  Business Management | Business Systems | Cloud Computing | Storage Hardware | Storage Security | Training Software

WHITE PAPER - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Business Communications | Business Consulting Services | Business Development | Business Intelligence | Business Management | Business Processes | Negotiation

WHITE PAPER - Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.
Posted: September 29, 2011 | Published: September 27, 2011


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization.
Posted: September 28, 2009 | Published: September 28, 2009


Topics:  Business Continuity Planning | Business Intelligence | Business Management | Business Performance Management | CEOs | CFOs | CIOs | Cost Benefit Analysis | Decision Support Systems | ROI | Strategic Planning

WHITE PAPER - Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business IT Alignment | Business Process Management | CRM | ERP Software | Project Management | ROI | Strategic Planning

WHITE PAPER - Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
Posted: December 28, 2011 | Published: December 28, 2011


Topics:  Business Intelligence | CRM | CRM Analytics Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service

WHITE PAPER - This resource explores practical tips on how to avoid common pitfalls in order to ensure a successful Business Service Management (BSM) implementation.
Posted: December 16, 2011 | Published: December 16, 2011


Topics:  Business Management | Business Service Management | Business Service Management Software | IT Asset Management | IT Service Management

IT BRIEFING - This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.
Posted: December 1, 2011 | Published: December 1, 2011


Topics:  Budgeting | Business Development | Business of Information Technology | Business Processes | CIOs | Cloud Archive | Cloud Backup | Cloud Computing | Cloud CRM | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Strategy | ROI

ANALYST REPORT - This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.
Posted: January 13, 2012 | Published: January 13, 2012


Topics:  Business Intelligence | CRM | Customer Data Management | Dashboards | Data Analytics | Data Mining

WEBCAST - Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this webcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.
Posted: December 13, 2010 | Premiered: December 13, 2010


Topics:  Application Development | Best Practices | Business Management | Email Management | Software Best Practices

EBOOK - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: October 19, 2011 | Published: October 17, 2011


Topics:  CRM | Customer Interaction Services | Customer Service | Social Networking | Web 2.0 | Web Content Management

WHITE PAPER - In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles.
Posted: December 23, 2009 | Published: August 1, 2008


Topics:  Business Integration | Business IT Alignment | Business Management | Business Process Management | Business Process Management Software | Oracle (Product) | SOA

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

WHITE PAPER - Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes.
Posted: January 18, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Software | Electronic Signatures | Sales | Sales and Marketing Software | Sales Order Management | Sales Orders | Sales Representatives