WHITE PAPER - This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: February 2, 2012 | Published: January 27, 2012


Topics:  Business Performance Management | Business Processes | Human Resources Management | Human Resources Software | Metrics

ESSENTIAL GUIDE - Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
Posted: February 1, 2012 | Published: September 5, 2011


Topics:  CIOs | Data Analytics | Data Management | Data Visualization | Data Warehouses | Information Management | Knowledge Management | Leadership | Metrics | Productivity | Search Engines | Training

ANALYST REPORT - Need to compare open source business intelligence (BI) technologies and understand which vendor leads the pack? Download Forrester’s evaluation of open source BI vendors and learn why Actuate BIRT is named the leader due to its richness of reporting functionality.
Posted: January 17, 2012 | Published: January 16, 2012


Topics:  Business Intelligence | Data Analytics | Data Mining | Data Modeling | Metrics | Open Source BI | Reporting Software

WHITE PAPER - The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.
Posted: December 8, 2011 | Published: December 8, 2011


Topics:  Cloud Computing | Cloud Management | IT Service Management | Metrics | Outsourcing | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: December 8, 2011 | Published: December 7, 2011


Topics:  Customer Retention | Customer Satisfaction | IT Service Management | Metrics | Productivity | Service Level Management | SLA | SLA Management Services

WHITE PAPER - This white paper introduces a new executive scorecard that automates data collection and analysis from multiple sources, including third-party products, to provide a single view of IT performance metrics.
Posted: November 28, 2011 | Published: November 28, 2011


Topics:  Cloud Computing | Cloud Management | Data Analytics | Data Collection | IT Management | Metrics | Performance Testing

VIDEO - CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
Posted: November 22, 2011 | Premiered: November 22, 2011


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | CIOs | Leadership | Metrics | Operational Metrics (Systems) | Strategic Planning

EGUIDE - tbdNetwork traffic monitoring is often touted as a way for enterprises to meet performance, security and compliance goals. This expert e-guide discusses why there is a need for a network performance baseline and how it can catch changes in traffic that could indicate problems.
Posted: June 28, 2011 | Published: June 28, 2011


Topics:  ITIL | Metrics | Network Best Practices | Network Infrastructure | Network Management | Network Monitoring | Network Monitoring Software | Network Performance | Network Traffic Analysis

WEBCAST - CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.
Posted: June 13, 2011 | Premiered: June 10, 2011


Topics:  Application Life-Cycle Management | Application Monitoring | Application Monitoring Software | Application Performance Management | Business Process Management | CIOs | Infrastructure Management | Metrics

WHITE PAPER - By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: April 27, 2009 | Published: April 27, 2009


Topics:  Best Practices | CRM | CRM Software | Customer Data Management | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service Best Practices | Metrics | ROI | SAP (Product)